9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3021-3030 out of 4147
A
Administrator
10/11/19
still trying
What do you like best? knowledge base is handy and helpful for a start up. What do you dislike? UI interface is not easy to follow. There are products (modules scattered on different portals. Show More What problems are you solving with the product? What benefits have you realized? support team
MB
Massimo B
10/10/19
Professional ticketing system
What do you like best? In Desk I found funcionalities that I did not find in other systems, especially the collaboration and the integrations. What do you dislike? Maybe it's a bit hard to setup the develop area, like to write webhooks to integrate Desk with third party systems. Show More What problems are you solving with the product? What benefits have you realized? With Desk my organization now can share all info about tickets that our customers open easy. And our customers ...
Read more
C
Consultant
10/10/19
Intuitiva, potente y fácil de usar
What do you like best? La curva de aprendizaje de los agentes es rapidísima. La gestión de las incidencias es fácil e intuitiva. What do you dislike? El sistema de reporting es francamente mejorable. Show More Recommendations to others considering the product: Necesario postproceso de datos si se necesita mostrar la información de formas más ejecutivas. What problems are you solving with the product? What benefits have you realized? Realmente no hemos tenido problemas, ...
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LM
Louis M
10/10/19
Good UI, Decent API
What do you like best? From a full stack developers stand point, I liked the customization ability via the API. They let you do a lot. What do you dislike? A lot of the API is undocumented, you have to use the network sniffer to see the requests and make them. In fact, a little under half of what can actually be done is documented. Show More Recommendations to others considering the product: From an engineering perspective, the API is tricky. Add more time then you'll think ...
Read more
AI
Administrator in Photography
10/10/19
I LOve Zoho Desk
What do you like best? Awesome piece of software - we couldnt run our business without it - What do you dislike? the free trial ended beforer i managed to review all the features, however i did like the product anyway Show More What problems are you solving with the product? What benefits have you realized? proactively managing to deal with cliebts problems on a day to day basis
TB
Tomer B
10/10/19
Very positive, excellent tool
What do you like best? The user interface is very intuitive and the connection with other channels is great. What do you dislike? Did not find yet anything negative about the tool. Show More Recommendations to others considering the product: Implement it especially if you have other tools from Zoho What problems are you solving with the product? What benefits have you realized? Internal support workflow and the way it is integrated with Zoho CRM is a great benefit.
AI
Administrator in Computer Software
10/09/19
Awesome
What do you like best? the way the system handles tickets and i can communicate with my clients What do you dislike? Login portals as i need to constantly search for the logins Show More What problems are you solving with the product? What benefits have you realized? customer support
AB
Alan B
10/09/19
Potential.but limited
What do you like best? I love the App integrations. Zoho can talk to most major GTD apps such as Slack and Teams What do you dislike? The integration appears to be all or nothing.... But I am working on this with zoho. My clients on slack are being bombarded with Zoho notifications. Show More What problems are you solving with the product? What benefits have you realized? My workload has increased exponentially ove rthe past 12 months and I need a way of documenting and ...
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ES
Executive Sponsor in Computer & Network Security
10/08/19
Very sleek support desk platform!
What do you like best? Love the simplicity, reasonable amount of customisation and the support.. thats probably the most important part. What do you dislike? SFDC integration has not worked for us, but we are trying to figure that out. I wish the product also allowed for inclusion of our logo on to the mail screen. Also looking for a simpler way to customise email with a little more ease. Show More Recommendations to others considering the product: Evaluate thoroughly, reach ...
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A
Administrator
10/08/19
Good ticketing System
What do you like best? easy to use because good user interface, have a lot of usefule reports, many useful features to help. What do you dislike? for new user, many features can be confusing. even tough the interface is very good. Show More What problems are you solving with the product? What benefits have you realized? zoho desk helps me and my team to track down all the request , follow up and communicate.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].