Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

good

What do you like best? better view.. able to do many customization for example SLA, ticket workflow What do you dislike? less choice to change the appearance like theme Recommendations to others considering the product: easy to use What problems are you solving with the product? What benefits have you realized? We wish have a new helpdesk tool.

Appreciate the service

What do you like best? I really the ease of how they link everything I want to cover. I get full coverage from talking to a potential client to them being a paying client. I go over the application daily and always learn something new and interesting! What do you dislike? I had an issue trying to sync my customers from the CRM. Not much to dislike, I'm still learning the ins and outs of the application. What problems are you solving with the product? What benefits have you ...

Zoho Desk

What do you like best? Zoho Desk offers a ton of 3rd party integrations and everything worked right away. It was easy to onboard team members. What do you dislike? Zoho desk should have a QuickBooks Online integration. It would also be nice to have more calendar views that outline tickets and time entries in a generic calendar view. What problems are you solving with the product? What benefits have you realized? Zoho Desk was implemented to create a KB around tickets and time entries.

Robust and easy to use Helpdesk utility

What do you like best? Supports multiple ways to submit tickets. Easily customized forms. What do you dislike? Some additional help such as tutorials would be nice. Recommendations to others considering the product: Make use of trial version to explore the various features. What problems are you solving with the product? What benefits have you realized? Disorganized tickets, having to log everything manually, lack of prioritization. Zoho has helped centralize all tickets and ...

Great Workflow Solution

What do you like best? The ability to manage the workflow of multiple users What do you dislike? Not being able to see the Knowledge Base in all departments Recommendations to others considering the product: This really is a great workflow tool What problems are you solving with the product? What benefits have you realized? We are working towards improving turnaround times and quality of responses

Awesome framework

What do you like best? They have a lot of products. And they all seem to go hand in hand with zoho desk and CRM integrating seamlessly. What do you dislike? Not so much to dislike but, sometimes it feels like the user interface could be a little better. What problems are you solving with the product? What benefits have you realized? Zoho Desk is great for customer service. It helps us in solving their problem quickly by assigning the right queries to the right person.

Zoho Desk Usage

What do you like best? it is very much useful in tracking the all customer issues and routing it to the right support executive. becomes single point of contact What do you dislike? i feel the the support system has be more effective as during the initial phase it is almost like self set up and use without proper guidance What problems are you solving with the product? What benefits have you realized? Appplication support

Great helpdesk system

What do you like best? the email notification and live chat is great What do you dislike? there is an issue in rate customer, if status is closed, then client will choose good or bad in customer service feedback then submit the status becomes OPEN Recommendations to others considering the product: Great help desk support What problems are you solving with the product? What benefits have you realized? acknowledge the issue on time

Powerfull and easy to use

What do you like best? Zoho Desk is an easy to use software that solved multiple problems for our company. Most off all we needed software that could give us structure in solving tickets and answering our customers. Zoho Desk does that. One of the demands we had was the use of software in the Cloud, Zoho Desk is accessible from any computer on any network. That great for us, because a lot of our users work from home. What do you dislike? Zoho Desk is not the cheapest option. In a small ...

Pretty flexible configuration and huge integration options

What do you like best? What I really like from Zoho is comprehensiveness. It is fairly configurable for most of industries and use cases. Though I believe this is not the quickest and easiest platform to kickstart and run, but it definitely worths the initial effort to properly configure it based on your own company needs and take advantage of this flexibility. We were actually pretty surprised to see the level of details and possibilities provided within Zoho. What do you dislike? ...