Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Best product

What do you like best? Zoho chat was good, we can chat with many customers who so ever contacts us.. directly we can send messages to the customer as well from visitors online. it has a nice feature in Zoho. If we miss any chat, we can send an email directly to the missed chat / customer. What do you dislike? We did not like user interface What problems are you solving with the product? What benefits have you realized? we can help customers needs and wants of job and resolve ...

Still Testing But Like it So Far

What do you like best? I like the interface, the multiple views for managing tickets and the option of applying templates to a ticket, giving them attributes, tasks, etc., for the specific type of ticket. I also like the dashboard showing how productive agents have been at handling tickets. The settings are easy to understand simplifying the setup process. What do you dislike? The provided product demo was not well-customized for our organization's needs and the rep needed to go get ...

Well organized customer support experience

What do you like best? About Zoho Desk, I like Ticket Module very much because it provides great experience with customer support What do you dislike? I am not able to connect Zoho Desk with Gravity Form, Like I can do it with Zoho CRM Recommendations to others considering the product: Those Who are looking for Zoho Desk, I recommend you must go for it without second thought. This is really an amazing experience. What problems are you solving with the product? What benefits have ...

Testing Zoho Desk - fan of Zoho Assist!

What do you like best? Zoho desk is in testing but so far so good - however, Zoho Assist is FANTASTIC, have been using it for a while now and by far my best tool! What do you dislike? Have not seen anything as of yet to mention Recommendations to others considering the product: Very robust, take time to really explore all the options available What problems are you solving with the product? What benefits have you realized? None as of yet but stay tuned

Simple et efficace

What do you like best? Facile à prendre en main - intégration aisée vers de outils tiers multi-cannaux What do you dislike? Je n'ai pas assez d'expérience avec Zoho pour voir ce qu'il me manque What problems are you solving with the product? What benefits have you realized? J' n'ai rencontré aucun problème pour le moment

Good Customization Ability but Contact Centre Support would be a plus.

What do you like best? Ability to customize the tool basis the requirements. What do you dislike? There should be contact support centre to address the challenges or understanding of the tool. Also there should be demo videos for understanding all features at a glace. What problems are you solving with the product? What benefits have you realized? We want grievance redressal to be addressed with this system. Also we need custom dashboard and different views for different stake holders.

Muy bueno

What do you like best? Muy fácil de utilizar y configurar. App para móviles muy intuitiva. What do you dislike? La versión de prueba no cumple siquiera los mínimos necesarios para poder tener un help desk, es publicidad engañosa, sí o sí hay que ir a la versión paga, algo que en lo personal pienso que corresponde, no está mal, pero no es lo que te dicen. Recommendations to others considering the product: No sirve la versión de prueba. What problems are you solving with the ...

Powerful Software with a Featured Limited Free Tier

What do you like best? The clean interface lends itself well to serendipitous navigation. I did not feel like I needed a tutorial on how to get started. What do you dislike? When the full-featured "Free Trial" expires, the user is constantly reminded of this, the up-sell is very naggy. What problems are you solving with the product? What benefits have you realized? Having a multi-user collaborative environment supporting our customers is a great change to our old method of ...

Very customisable and well supported service desk software.

What do you like best? I love the automation I have been able to create for my department, and am currently rolling out the software to other departments as our company expands. Automation is extremely helpful for freeing up the team's time. What do you dislike? It would be great if Zoho Desk could expand in future to provide even more available automated "work-flows" in the future. Recommendations to others considering the product: The more time you spend in setting it up and ...

Useful integration with SalesForce

What do you like best? We use SalesForce to track our accounts and customers, but wanted a more robust helpdesk software that is offered by the non-profit version. Zoho Desk fit that bill! We didn't need a large solution to begin with, only utilizing several helpdesk representatives, but the pricing structure easily allows us to grow in capacity as needed. What do you dislike? Unsure at this time. We are in the early process of implementation and in the trial phase, though we fully ...