Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Very secure... super secure infact

What do you like best? The security is very secure in terms of password and and hacking capacities. What do you dislike? The difficulty in trying to regain forgotten login information and amount of research involved in trying to regain account access Recommendations to others considering the product: Take note of account creation timeframe, accounts linked to, (received from, sent to, contact person emailed, and identifying information, account cennections to zoho What problems ...

ZoHo Desk

What do you like best? ZoHo desk was easy to setup and includes features like validation rules to ensure that your agents are entering information properly. Validation was one of the main features we were looking for in this type of solution. What do you dislike? We disliked the fact that we had to figure out some of the features on our own. Support sometimes did not know their product well enough to figure out how their solutions could be tweaked in the settings to meet our specific ...

Easy to implement, very cost effective

What do you like best? Its nice that you have everything right there, sleek interface which is pretty customizable. Also cannot beat the price What do you dislike? I dont like how when youre in a ticket and you submit a solution your view doesnt go back to the dashboard, Recommendations to others considering the product: Very Easy to Use, easy to implement, cost effective solution What problems are you solving with the product? What benefits have you realized? Give a single ...

No matter the size of your business, we all need Desk by Zoho.

What do you like best? The interface is really simple, al my colleages no matter the role can have their tasks and tickets in just one place. What do you dislike? For now, I havent found anything to dislike. The work involved to trranslate some of the emails translations to spanish colud be more efficient. You wont find any trouble if your are planning to uso Zoho in English What problems are you solving with the product? What benefits have you realized? We look so much ...

Software Suite That Will Finally Meet All Our Needs

What do you like best? Allows you to build the solutions on the go. We started using Zoho Desk, this led us to Zoho Financial Plus and now we are switching all our software to Zoho. What do you dislike? We're still in the process of setting up and have no complaints at this time. What problems are you solving with the product? What benefits have you realized? Centralizing all our customer data and relations.

Good

What do you like best? Personnalisation and option. Possibilité d'augmenter la période d'essai What do you dislike? Graphisme difficile de paramétrer Temps essai trop court What problems are you solving with the product? What benefits have you realized? Personnalisation

a very complete and customizable application

What do you like best? Zoho Desk is a very complete application and full customizable What do you dislike? The mobile app could be improve, I could have better views of the tickets. Recommendations to others considering the product: Zoho Desk is a very complete application, it allows to have a great variety of features in the basic plan that in other applications of the industry have a very high cost. What problems are you solving with the product? What benefits have you ...

Experience with Zoho Desk

What do you like best? Integration with other Zoho apps and others through Zapier What do you dislike? The views are not quite as customizable as I would like Show More Recommendations to others considering the product: Compare to Zendesk and Freshdesk. What problems are you solving with the product? What benefits have you realized? Users access to one email address to submit help tickets.

Easy to use with features to grow

What do you like best? Ticketing system incorporates entry from multiple channels. What do you dislike? The mandatory fields cannot be customized. Show More What problems are you solving with the product? What benefits have you realized? Allow customers and internal team to enter help desk tickets.

Okay, but could be better.

What do you like best? Good user interface and feel using it. What do you dislike? Lack of security features. We need a way to make internal knowledge base secure from public Show More What problems are you solving with the product? What benefits have you realized? provide helpdesk to external customers and internal staff