9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 11-20 out of 4147
AU
Anonymous User
01/09/24
"Software that covers the basic"
What do you like best about Zoho Desk? I really like the ease of use and the fact that it is easilty customizable to your needs. We have tried it and are intent on purchasing it but some integrations are not well defined
AU
Anonymous User
01/08/24
"Very good experience using Zoho Desk. Easy to setup and very friendly UI."
What do you like best about Zoho Desk? The pricing is very good. In addition, the features and tools are very helpful. The UI is fast and email flow setup is easy. We use it often
AU
Anonymous User
01/08/24
"Very good experience using Zoho Desk. Easy to setup and very friendly UI."
What do you like best about Zoho Desk? The pricing is very good. In addition, the features and tools are very helpful. The UI is fast and email flow setup is easy. We use it often
AU
Anonymous User
01/08/24
"Worth the look!"
What do you like best about Zoho Desk? Very excited to continue working with Zoho Desk. Very robust platform with a lot of features@ What do you dislike about Zoho Desk?
RR
Radha Raman S
01/07/24
"great experience"
What do you like best about Zoho Desk? all tickets can be raised great experience while using this app What do you dislike about Zoho Desk?
RR
Radha Raman S
01/07/24
"great experience"
What do you like best about Zoho Desk? all tickets can be raised great experience while using this app What do you dislike about Zoho Desk?
TF
Thiago F
01/04/24
"Simples e completo"
What do you like best about Zoho Desk? Possibilidade de usar inteligencia artifical, aparencia e configurações intuitivas são pontos fortes What do you dislike about Zoho Desk?
TF
Thiago F
01/04/24
"Simples e completo"
What do you like best about Zoho Desk? Possibilidade de usar inteligencia artifical, aparencia e configurações intuitivas são pontos fortes What do you dislike about Zoho Desk?
DN
Darrell Nkone P
01/04/24
"Zoho to the rescue of Xfinity Global"
What do you like best about Zoho Desk? Invoicing system it comes in handy cause it automated What do you dislike about Zoho Desk?
DN
Darrell Nkone P
01/04/24
"Zoho to the rescue of Xfinity Global"
What do you like best about Zoho Desk? Invoicing system it comes in handy cause it automated What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].