Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Muy buena experiencia en el manejo de helpdesk

What do you like best? La interacción posible entre los agentes y la plataforma What do you dislike? La complejidad en la creación de clientes por entidad Recommendations to others considering the product: Es una excelente plataforma para la gestión de servicios de mesa de ayuda What problems are you solving with the product? What benefits have you realized? El seguimiento y control de tiempo gestionado en cada cliente

Great Desk App; best value for the money

What do you like best? Customize options are more than enough. Pricing is affordable. Integration with other vendor's products. What do you dislike? Not the easiest to use. Learning curve at the beginning is not the best. Recommendations to others considering the product: If you are initiating or want and easy adoption for a help desk or ticketing solution is the best. Compared to another similar alternatives is the best value/benefit. What problems are you solving with ...

Easy to use, perfect for small businesses

What do you like best? It's a user friendly tool - I love it for it's simplicity. Easy to use and configure. It offers all communication channels and allows you to choose and integrate your preferred telephony. I like the idea of a 'Light Agent' and plan to use it. I also like the fact that you can link the ticket to your specific product. This will make my reporting so much easier! What do you dislike? One thing I was not too impressed about was the customer support, technical support ...

Excellent Software

What do you like best? Simple intégration with 3CX and that you don't required to install any software for use it. What do you dislike? The period of testing is very short... I need few more days What problems are you solving with the product? What benefits have you realized? ISP Management

great experience

What do you like best? The chat is easy to use and the setup too. I find it very useful to use. What do you dislike? Too many forms to fill and the cost is hight it does not encourage startup and 15days is too short a time to know more about your software. Recommendations to others considering the product: It's great to use Zoho desk What problems are you solving with the product? What benefits have you realized? easy communication with customers and getting customers and ...

Great platform!

What do you like best? Full and versatile platform! Found all the features we were needing as a startup What do you dislike? It was not as intuitive to use at first, but once I got the hang of it, it started to help a lot. What problems are you solving with the product? What benefits have you realized? Customer relations and help desk

bien

What do you like best? los precios y como gestionan los diferentes ticket What do you dislike? atención al cliente y la explicaciones de los planes What problems are you solving with the product? What benefits have you realized? no lo se, todavia no hemos empezado

This has been an amazing trial . Zoho has everything we require!

What do you like best? SLA feature that allows dor escalations and multiple types. What do you dislike? Im not 100% sure on the account setting for client info. What problems are you solving with the product? What benefits have you realized? SLa, Client feedback, internal mailing erros

RBC Zoho

What do you like best? Customizable and easy to navigate interface What do you dislike? Help Desk for user is not fully customizable Recommendations to others considering the product: Easy to use and implement What problems are you solving with the product? What benefits have you realized? Intergration of IT tickets and requests

Super experience

What do you like best? speed of desk experience user friendly interface What do you dislike? less integration options less integration options Recommendations to others considering the product: Integration with WhatsApp What problems are you solving with the product? What benefits have you realized? logging of It requests