Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Nice app

What do you like best? web interface and smooth integration with best optimization What do you dislike? Mobile app with customer own brand can not customized , we need to create app by SDK What problems are you solving with the product? What benefits have you realized? complete back end support

This is the one of the easiest way to integration in the world.

What do you like best? Chat convert to ticket system, and this is very easy to use. What do you dislike? More user experience is required in the system to use application very friendly Recommendations to others considering the product: This is the best plugins to use your live application What problems are you solving with the product? What benefits have you realized? Customer support 24/7 is the one of the best support we are getting.

I like all the other products and need a help desk

What do you like best? easy to see all needed information and integration is great. What do you dislike? There are not many downsides need more time to see what is required. Recommendations to others considering the product: Start with using Zoho CRM first then it is easier to use the rest of the software they produce What problems are you solving with the product? What benefits have you realized? I am hoping it will make communication easier with my other apps.

Great functionality

What do you like best? The knowledge base and community are the best bits for us What do you dislike? It is not always intuitive to set up and you do not get any chat support on trial periods What problems are you solving with the product? What benefits have you realized? getting information out to our customers more quickly.

easy

What do you like best? it is very easy to use and to manage for my colleagues What do you dislike? We found no tools to integrate with messaging systems (telegram bots, etc) What problems are you solving with the product? What benefits have you realized? share between my Company the informations about incidents and solutions

Best Helpdesk tool Zoho Desk

What do you like best? Its all department in one portal feature. What do you dislike? Nothing!! All is good. One suggestion: Ther should be a restriction in the self-registration portal that we may allow only "@mydomain.com" to self-register on our portal. Recommendations to others considering the product: It a great product. What problems are you solving with the product? What benefits have you realized? All departments in under a single portal.

So far going well, although hard to navigate around admin area.

What do you like best? The ability to tailor so much to fit in with our different levels of staffing and hierarchy. What do you dislike? At the moment we are finding it hard to navigate around when implementing the set up, there are information buttons but they are limited in how each section fits in to the over all experience. We have only been able to add a small number of users for testing so difficult to tell when we have a large volume of tickets on our usual desk. ...

Intuitive and quick to use

What do you like best? We use Zohodesk within the IT department and are very convinced of it. The main point is the editable knowledge database. If a ticket arrives with a problem that occurs relatively frequently, the solution can be stored in the knowledge database and tagged. So the customer (if it is handleable) can solve the problem himself. This makes the work much easier What do you dislike? Zohodesk offers a wide (and I mean really wide) range of notification options. To ...

ZohoDesk

What do you like best? Reporting is extremely good. Being able to consolidate all channels is also very helpful. What do you dislike? Due to Zoho Desk being very simplistic, the lack on some advanced features in my opinion. Recommendations to others considering the product: Good for using with Helpdesk. What problems are you solving with the product? What benefits have you realized? They provide very good functions for Helpdesk especially within a phone company like ours.

Knowledge basis is our start

What do you like best? Good and clear help function Complete option, that can be implemented step by step Direct result visible on a website. What do you dislike? Sometimes hard to find your way in the interface. Knowledge base has different name in the help What problems are you solving with the product? What benefits have you realized? That clients can't find our knowledge and we don't know how and what client are looking for.