Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Very Good

What do you like best? Zoho has all the features which you may required to connect with your customers and resolve their queries. What do you dislike? Found some difficulties to locate the Chat Boat functionality. Recommendations to others considering the product: If you want to provide delightful customer support experience to your users then you can go with Zoho. I provides almost all the feature you may required to support your customers. What problems are you solving with ...

Excellent UI and flexible configuration make it very easy to get up and running with Zoho

What do you like best? The user interface is fantastic. It's obvious that a lot of effort has gone in to the usability of the product. Easy multi-factor authentication is good and even the standard reports are extremely useful. What do you dislike? I can;t think of a specific feature we didn't like What problems are you solving with the product? What benefits have you realized? It is allowing usto replace our shared email inbox approach to managing our support conversations

Una herramienta imprescindible

What do you like best? He probado varias herramientas de Helpdesk y es la más personalizable que he encontrado What do you dislike? Hasta el momento todas las opciones que estamos usando funcionan a la perfección What problems are you solving with the product? What benefits have you realized? Estamos dando soporte en nuestra web con Zoho Desk

Another great Zoho product

What do you like best? Like other Zoho app's, ZohoDesk seems to have all the essential functions without the dashboard being filled with extra bells and whistles, colors and 'deals' that are not necessary. It works well and is easy to use. The price is competitive compared to other solutions. What do you dislike? I haven't been using it long enough to discover any problems / shortcomings. What problems are you solving with the product? What benefits have you realized? A way for ...

Happy with the performance

What do you like best? We are happy with the software performance. Even our customers also satisfied with the quick response services. What do you dislike? Customer support found poor. didn't resolve my actual queries. What problems are you solving with the product? What benefits have you realized? Customer can Generate the ticket whenever there is a problem in our products. Also they can find out how many times in a month/year that particular problem had occurred, which engineer ...

Not bad for what it is.

What do you like best? Department section is good - so that different emails can be directed to different depts within the organisation. What do you dislike? The reporting is sub standard. We can't even see how many emails each agent sends without filtering dashboards (meaning it can't be exported into excel). I'd ahve thought this would be a very common request to see productivity of agents. What problems are you solving with the product? What benefits have you realized? We need ...

Easy to set up

What do you like best? This is a great product that allows for easy integration between Zoho products What do you dislike? The app store seems to be lacking certain integrations What problems are you solving with the product? What benefits have you realized? I am creating a Help Desk from the ground up. Setting up work flows is very natural

My Third Attempt at a Help Desk Possibly the Winner

What do you like best? I like that you can add fields (hopefully that sticks on the plan I will have to downgrade to) and the time tracking. I like the mobile app and the interface. Also, I was able to set up my own domain really easily. What do you dislike? Some of the navigation is a little clunky but it just takes a little getting used to just like anything. Recommendations to others considering the product: Do it! It is a great system and hopefully, many of the items still ...

Ticks all we need in a help desk platform

What do you like best? Integration with Microsoft Teams and Light Agents What do you dislike? Can be a bit slow sometimes with page refresh Recommendations to others considering the product: Please make use of the trial period and make sure that during this period you test all the requirements that you are looking for in a customer support platform. Do allow a few days at least to get yourself familiar with the setup and settings of Zoho Desk. There are more under the blanket if ...

Manage your tickets efficiently

What do you like best? Light Agents feature is simply awesome. Worth it. What do you dislike? Inability to assign tickets to Light Agents What problems are you solving with the product? What benefits have you realized? Inability to assign tickets to Light Agents. Benefirs are various. It enables my clients to track progress on issues