Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Its more than i asked for and its doing everything i always wanted

What do you like best? Client side portal for tracking tickets and faqs What do you dislike? i have a lot to learrn for a first time user of such a system this is not easy to learn Recommendations to others considering the product: For those in the travel trade i'd say that this is a worthy tool to use in optimising you processes. What problems are you solving with the product? What benefits have you realized? Customer experience this products help to measure performance

Good product

What do you like best? Very simple and straightforward. Easy to learn What do you dislike? I appreciate the call from the support team at zoho but they kind of spammed me with calls. What problems are you solving with the product? What benefits have you realized? Customer service questions, creating a knowledge base.

Professional Support Page

What do you like best? Easy to use and also many functions. We were surprises so easy to setup What do you dislike? if there is several agent one over very view page in admin to see a statistic on all agent s Recommendations to others considering the product: yes What problems are you solving with the product? What benefits have you realized? Customer support delivery

gran herramienta para un gran servicio

What do you like best? poder manejar los tiempos de respuesta y seguimiento a los ticket, adema de permitir hacerlo desde un dispositivo móvil, el manejo de los SLA son vitales para un buen servicio. What do you dislike? no tener la posibilidad de crear reportes con imágenes y videos Recommendations to others considering the product: Es importante para prestar un buen servicio y tener el seguimiento de todos los servicios en un solo lugar. What problems are you solving with the ...

Easy to use. Easy to implement.

What do you like best? Zoho Desk was easy to implement and takes care of our trouble ticket system needs. What do you dislike? Zoho Desk works best when implemented with other Zoho products and creates a monthly recurring bill. What problems are you solving with the product? What benefits have you realized? We needed a trouble ticket system that was easy to implement.

Simple et convivial

What do you like best? Paramétrage et inscription simple avec beaucoup de fonctionnalités permettant une gestion de la clientèle de qualité. Possibilité de personnaliser son environnement de travail en ajoutant des paramètre supplémentaires pour les caractériser les différents clients en fonction de la gestion spécifique de son entreprise. L'interface d'administration très conviviale permet une utilisation du CRM sans nécessité de grandes formations des agents comme des dirigeants. What ...

Nice tool for helpdesk and support

What do you like best? Easy grow for more tools and people when your company grow. What do you dislike? Nothing special. Only support is not fast responding it can be critical. What problems are you solving with the product? What benefits have you realized? It replaced our support system we used till now.

First real evaluation

What do you like best? I'm currently using Freshdesk, the free version. I wanted to moved to paid version as I need some customization. When I compare both your options / price, you appear to have best ratio: feature / price. What do you dislike? I have not really started using tool, will see. Recommendations to others considering the product: I'm still under implementation, will see in next coming months. What problems are you solving with the product? What benefits have you ...

Great support system

What do you like best? I like that Zoho has a lot of different products that all integrate with each other. Zoho Desk is another great tool that works well and integrates with tools we already use. Zoho Desk is very configurable so it allows you to make it work for the way your business works. For example, I like that we can use our domain for sending and receiving the support requests.. Even the free tier provides all the basic features small businesses would need. We were able to ...

My Work Desk

What do you like best? Very Simple interface and inter connectivity of the modules What do you dislike? Other zoho app data not synchronized by auto Recommendations to others considering the product: It is Worth to go for even if you work as single. It will organize every thing and available with you everywhere. What problems are you solving with the product? What benefits have you realized? Excel sheet update is very time consuming, saved lot of time and work.