Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Nice and user friendly product

What do you like best? Easy to implement and ticketing feature is the best What do you dislike? Nothing found to dislike and very happy with overall experience. What problems are you solving with the product? What benefits have you realized? The Ticketing portal is very user friendly.

Agil, facil de usar y configurar.

What do you like best? Los paneles de Control, la agilidad para visualizar lo que esta realizando el Agente. Va a ser la primera vez que disponemos de varias funciones dedicado al cliente y a nuestros agentes. No necesitamos muchos campos personalizados para la creación de Tiquets. What do you dislike? El precio. Lo vale por cada opción que dispone, solo que en nuestro caso el cambio del dolar no nos favorece. Recommendations to others considering the product: Facil de ...

Great product for emergency testing

What do you like best? A very quick product to take in hand, very fast display, super Android application, very complete What do you dislike? French translation not complete Missing end customer access Recommendations to others considering the product: Think about the settings from the start What problems are you solving with the product? What benefits have you realized? Follow-up of our customers, Facilitation of invoicing, Gives a weight to our company

Easy Help Desk Software to Use

What do you like best? I really like this software because of the customization it. A lot of nice features that a lot of other systems have but the convince of everything Zoho. What do you dislike? The only thing I don't like is the price. I feel it's too high for basic help desk support. Recommendations to others considering the product: Give it a try, it might be a little confusing but it works well. What problems are you solving with the product? What benefits have you ...

Simple to use system

What do you like best? Keeps track of service calls coming in, helps us to keep on top of the work load What do you dislike? Not sure yet, I havent used the system enough yet to find any issues What problems are you solving with the product? What benefits have you realized? Support issues

Awesome UX

What do you like best? Zoho Desk has awesome and interactive User interface both web and mobile friendly. I like the fact that I can set up the software pretty much like in the real world scenario like adding departments, teams, agents, assigning agents to teams and departments, ticket logging, ability to integrate with other solutions among others. What do you dislike? This is a massive software which makes it difficult to understand all of it's features. It requires some reasonable ...

Nice Product. Easy to Use. Makes running business easier!

What do you like best? We can see when other members of the team have dealt with queries. What do you dislike? Lots of options, perhaps too many too many that can make it a little over complicated. What problems are you solving with the product? What benefits have you realized? Having previously used email forwarders to several members of the team, we often send multiples replies to customers. Zoho Desk has allowed us to give a much quicker, easier and more professional set of ...

Good Experience so far with Zoho Desk

What do you like best? Ability to customise Zoho Desk to what my company needs. It is also quite straightforward. Zoho Desk is useful to support in the creation of a helpdesk service that is good in creating a customer experience for people and also to reduce the hassle of having to manually track many stuff What do you dislike? The integration process and the lack of visual demonstration of how the different telephony services and channels create tickets What problems are you ...

Eye opening on what is available.

What do you like best? Blueprints and hopefully custom functions between Desk and CRM. What do you dislike? Sync is only available on Accounts and Contacts, Product is available yet it does not sync between Products in CRM and Desk. Recommendations to others considering the product: Still busy testing and possibly implementing. I would need to complete the trail/s and be completely satisfied that our goals have been met. We are also still learning the product/s and can therefore ...

Use the best or nothing. Zoho stays true to its identity.

What do you like best? The workflow is seamless and very intuitive. What do you dislike? The UI can be little stronger and more friendly What problems are you solving with the product? What benefits have you realized? Service channel flow