Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Easy to use!

What do you like best? Easy to setup a knowledge base! Also easy to integrate the mobile SDK. It was also easy to setup the knowledge base articles. Setting up an article hierarchy was also straight forward whereby you can categorise your articles. I liked the way the search function of the knowledge base is implemented so you can search using an autocomplete dropdown. This allows users to quickly find relevant articles. The implementation of this using the mobile SDK was similar so that ...

Great service desk software

What do you like best? I like the quick setup and chat functions What do you dislike? Not directly clear how to remove I am satisfied from the mails that go to customers. We need to customize that What problems are you solving with the product? What benefits have you realized? Needed a quick service desk for a customer. Was up and running in no-time

Awesome Helpdesk Tool

What do you like best? Zoho is user friendly and keeps all information organized. What do you dislike? The tabs can be rather small, making it take a little bit longer to find the button I`m looking for. However, this could just be because I`m getting used to a new tool and where everything is on the screen. What problems are you solving with the product? What benefits have you realized? Information on a single I.T./Office Admin issue is able to stay together and remain easily ...

Zoho is amazing!

What do you like best? I LOVE ZohoDesk. Much easier to set up and use than other programs. I'm using the trial and so far, so good. What do you dislike? Importing. No matter how I try and do it, keeps getting error messages telling me to only upload 1000 records. I am still figuring this out. My xl ss is only about 600 records that I am testing with. Recommendations to others considering the product: Give yourself plenty of time for set-up. Do a mock set-up first. There are a lot ...

Simple integration and ease of use

What do you like best? IT is not just a ticketing software but a CRM system that can be integrated into our environment What do you dislike? The layout and look of the software is not my favorite What problems are you solving with the product? What benefits have you realized? IT related issues. Using it as a helpdesk system

Prodotto sicuramente valido

What do you like best? Prodotto molto valido e configurabile, appunto per questo richiede di un certo impegno in termini di analisi. Vale sicuramente la pena di investire il tempo necessario per una completa comprensione What do you dislike? Nulla nello specifico, solo una leggera complessità nella configurazione dei campi aggiuntivi What problems are you solving with the product? What benefits have you realized? Verifica puntuale dello stato dei ticket

Reviewing Zoho Desk

What do you like best? Live Chat, ASAP function allows the users to communicate with our team. What do you dislike? Ticket view always default to Classic view, whereas I prefer Table view. And I am unable to sort the columns in Table view. Recommendations to others considering the product: Do try it out and it will be easier for you to decide if Zoho Desk is a good choice for you. For me, it meets the requirements of my organization. What problems are you solving with the ...

The best help desk software.

What do you like best? I like the login interface which is very intuitive and easy to handle. What do you dislike? So far I have liked everything, I am still on the test to know if there is any problem to see if we make the decision to buy the license. Recommendations to others considering the product: As a recommendation I can say that you should test very well the application for all companies is not so much system, although it is still a micro and macro business application. ...

Affordable and Effective Help Desk Solution

What do you like best? I like how easy it is for customers to open tickets and I find it easy to use as an agent. What do you dislike? Configuration could be a little more intuitive. Recommendations to others considering the product: If you're looking for an affordable, easy to use Help Desk software with integration and rebranding capabilities, then Zoho Desk has everything you need. What problems are you solving with the product? What benefits have you realized? Solving ...

Good system, good price, one key missing feature for us.

What do you like best? Nice, modern UI. Extensive Automation options. Countdown view is a good way of seeing upcoming and due tickets in order. Great mobile apps. A lot of features for the price, very good value compared with other solutions. What do you dislike? Missing feature to allow social login for end-users on the portal. Doesn't automatically sync with external user systems like AD, LDAP, etc. A lot of the extensions, e.g. Google Calendar are not available in the EU ...