Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Quick, Fast, and Easy to use Help Desk!

What do you like best? I love the interface. Setup was a breeze and got it running in less than a few hours. Took a few days to get used to the interface but its very user friendly. What do you dislike? I dont have the option for Single Sign on. I have issues with Exclaimer Signatures at first. Special transport rule had to be applied due to our security restrictions. Recommendations to others considering the product: If you are looking for a small service desk with only a few ...

good cost/quality ration

What do you like best? I like that Zoho desk is only a smart part of Zoho product family so possibilities to extend, integrate are huge. What do you dislike? Zoho desk is not very intuitive. I had to look at documentation many times to find simple features, like how to add an article to the knowledgebase. Also, the content editor is very limited. What problems are you solving with the product? What benefits have you realized? better support for clients

Great, but not totally easy solution for ticketing

What do you like best? Zoho Desk is a very good tool for managing requests from users and providing them with technical support. What do you dislike? Unfortunately, the biggest drawback of Zoho Desk is the quite complicated configuration of the system, especially in terms of users and their roles. What problems are you solving with the product? What benefits have you realized? Pretty fast contact with B2B users of our vehicles is one of very important things in our business, and ...

The best cloud based support desk system i ever used

What do you like best? Zoho's integration with its own business suits What do you dislike? Zoho can introduce more custom themes may be What problems are you solving with the product? What benefits have you realized? IT Support Tickets

Adjusts the demands of IT solutions, services and consulting towards the client.

What do you like best? I like this software because of its support in the software testing process, its verification in each of its stages in this regard, serving and keeping the client informed considering their requirements. The email service is a great way to keep me informed as customers are always directing questions, advice about their requests. In this sense, it allows me, together with the team of engineers responsible for each area, to establish or determine these help tickets ...

Amazing RMM and Helpdesk

What do you like best? Easy to setup and use for new SMB. love that it has teams integrations What do you dislike? wish i could intergate splashtop with it What problems are you solving with the product? What benefits have you realized? helped improve our support teams ablity to assist customer with fast and quick acting support

It seems like a great tool to build up a solid Customer Support.

What do you like best? So far, the clean straightforward streamlined design and the ability to connect to my website via APIs. What do you dislike? This is a free version, so I haven't been able to experiment with the features I was more interested in unless I purchase a plan. I would have liked to have a fake, limited edition with all those features running. What problems are you solving with the product? What benefits have you realized? Zoho Desk represents the end of our search ...

Best quality/price

What do you like best? I was testing another help desk solutions and I think that Zoho has the best quality with a 'normal' price. You can have a lot of functionalities that is not possible to have it in another platforms with a normal price. I think that it is a good solution for medium teams and starter teams that needs implement a help desk for their customers. The best part is that if you want start, you have a free option for the first months, and later you can upgrade to another ...

Súper recomendado

What do you like best? Las encuestas de satisfacción de los clientes. What do you dislike? No es muy intuitiva a la hora de redireccionar cuentas de correo. Recommendations to others considering the product: Muy buena herramienta de gestión con el cliente What problems are you solving with the product? What benefits have you realized? No es muy intuitiva a la hora de redireccionar cuentas de correo.

New growing enviroment

What do you like best? Versatility and User experience......... What do you dislike? Some minor bugs, but nothing that jeopardize the service. What problems are you solving with the product? What benefits have you realized? We are heading to the Digital transformation so Zoho would help to keep track and statistics.