Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Time & Client Saver

What do you like best? Very streamlined and efficient. No bloat. Very intuitive. Love the chat and help desk ticket integration. What do you dislike? Have not found any cons yet. Everything is working well What problems are you solving with the product? What benefits have you realized? Needed to consolidate website chat and support desk. This did the trick nicely. The ability to automatically convert a chat session to a support ticket for follow-up/review has helped tremendously.

Great ticketing system with good tracking.

What do you like best? The best part for the software is customization, specially in form generating. What do you dislike? I am not happy with representatives from Turkey who contacted us for help. They just have phone call with me but no help at all. What problems are you solving with the product? What benefits have you realized? Tracking and reporting aspects of software is awesome and details are clearly displayed in Dashboard.

Top Quality!

What do you like best? Usability, simpleness and very responsive What do you dislike? At the moment I didn't find out any point to dislike What problems are you solving with the product? What benefits have you realized? Managing customers requests

They are easy to use

What do you like best? Tracking of customers complaints & needs What do you dislike? Set up not seamless and it affected view What problems are you solving with the product? What benefits have you realized? Delay is resolving issues. Increase in turn around time

Best in class with such a ease of use for SMBs

What do you like best? Ease of use Integrations with other platforms Customization workflows What do you dislike? As of now none, as we have just started using and most of our pain points are addressed Recommendations to others considering the product: Very easy to use for small/medium organization with out any third party help dashboard and tools available solve almost all issues Try once before going big bang implementation or using third party implementors What ...

Simple and efficient

What do you like best? possibility of creating tickets through emailing What do you dislike? I didn't Time spent to dominate the interface Recommendations to others considering the product: Definitly an excellent tool What problems are you solving with the product? What benefits have you realized? company's internal communication and problem solving for clients

Zoho Flexibility & simplicity

What do you like best? I have been using Zoho for many years and to date haven't find a product that do so much and is as cost effective then Zoho suite. It's easy to configure & maintain and our users pick it very quickly as it also very intuitive Have set-up Zoho support desk in 4 different language even a Japanese version What do you dislike? no much at all, perhaps only thing is always ask you to upgrade or enable certain functionalities at time ..which is little bit annoying ...

Zoho Desk

What do you like best? The Zoho Desk looks compact and easy to use and track. The main advantage is the help desk automation which ensures the tickets are assigned immediately and resolved quickly. The workload balancing feature also is a good feature ensuring that the work is allocated evenly between the team members ensuring efficiency. What do you dislike? We would like have the option to allocate our own ticket ID according to the client for easy tracking internally as now the ...

Great service from staff

What do you like best? We are currently evaluating the trial, however, the feedback I receive from staff is great! There are different packages for every company size. What do you dislike? Nothing thus far. We are busy investigating different departments to use in a single platform. What problems are you solving with the product? What benefits have you realized? Nothing thus far. I love how we can assign roles to a case and managers can view when something is overdue. This is ...

Zoho Desk review

What do you like best? Its easy to use interface , anyone can easily understand and setup the Zoho Desk without any help. I like how all the tools are available. You don't need to purchase extra add-ons. What do you dislike? Because I used Zoho Desk only for few days, I have no dislikes so far. Recommendations to others considering the product: Go for it! What problems are you solving with the product? What benefits have you realized? We want to used it to handle all support ...