Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Great experience using Zoho Desk

What do you like best? Easy to use and Great UX and open API's. What do you dislike? I was not able to make a fully 2-way interaction with the user on any messenger. What problems are you solving with the product? What benefits have you realized? Create 2-way interactions with the user on any messenger. I could

Solução perfeita

What do you like best? Facil Integração , preço , plataforma o produto em si é excellente What do you dislike? falta tradução em alguns campos para o portugues Brazil Recommendations to others considering the product: Excelente produto What problems are you solving with the product? What benefits have you realized? Agilidade com a equipe e a facilidade de voce poder trabalhar em conjunto com o zoho assist

Start to rebuild our internal service desk

What do you like best? Everything is configurable and easy to find. This tool is very powerfull and also compatible with our Microsoft Teams. What do you dislike? At the first oppening it would be good to improve the landing page in order to explain a little the best way to start using the tool. Recommendations to others considering the product: Except a better landing page, everything is fine What problems are you solving with the product? What benefits have you realized? ...

easy to use and handle

What do you like best? the ticketing service it is easy to use . What do you dislike? the email sent upon creating an agent is to slow. What problems are you solving with the product? What benefits have you realized? the ticketing service

Highly Recommend ZohoDesk

What do you like best? Tons of tools that you can integrate together and very easy to use! What do you dislike? We really don't have any dislikes so far. What problems are you solving with the product? What benefits have you realized? With ZohoDesk all our clients requests come into one area and can be given to our developers, it ensures that nothing gets missed and quality customer service for our clients.

Best Support Software I've found

What do you like best? I like: - The ability to bring Support Articles very easily into a customer response. - how well the search finds the right article. - How easy it is to bring tickets into 1 place from a variety of channels (Email, Social Media, ...) What do you dislike? Nothing. I really do enjoy this software much more than anything else I've tried. I've tried a few. What problems are you solving with the product? What benefits have you realized? We are bale to ...

csf

What do you like best? simplistic interface and customizable display What do you dislike? contextual help and non-existent configuration support Recommendations to others considering the product: simple and powerful What problems are you solving with the product? What benefits have you realized? we provide technical assistance but also user assistance in specific customer uses

Best Ticketing system on cloud

What do you like best? Easy to use interface for business to configure rules and for customers. Easy to setup and market. What do you dislike? Long URLs, which I would rather like to be short or mapped with our own domain free as trial What problems are you solving with the product? What benefits have you realized? Computing problems for the end user community thru the app

Simply the best helpdesk.

What do you like best? The ease of use, we were using another CRM and while we ran into problems, Zoho took over in a few minuts What do you dislike? the integration with some office 365 remains tricky What problems are you solving with the product? What benefits have you realized? I have the statistics reports on a breeze

Zoho Desk is a valuable tool

What do you like best? User friendly and customization I feel are the best features. What do you dislike? Need to figure out how to cc managers/supervisors for ticket approvals. What problems are you solving with the product? What benefits have you realized? Faster response times and better customer service.