Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Convenience zoho desk

What do you like best? Flexible customization system User friendly interface Ability to configure work processes What do you dislike? Work speed There are not enough features for a half workflow Recommendations to others considering the product: I do not know What problems are you solving with the product? What benefits have you realized? Communication with customers in one place

Versione free con molte funzionalità

What do you like best? Anche la versione free permette apertura dei ticket via email e la gestione delle risposte via email oltre che ad un buon numero di report What do you dislike? sembra che nella versione free non si possa impostare i tempi della risoluzione dei ticket What problems are you solving with the product? What benefits have you realized? l'apertura in autonomia dei ticket da parte dei clienti

Good, Effective, and easy to use

What do you like best? handling tickets is easy, adding activity with the a due time What do you dislike? nothing much realty at this point, i'm still getting the hang of it What problems are you solving with the product? What benefits have you realized? managing tickets

Looking for a replacement to WHD

What do you like best? I like the fact that you can insert images directly into the responses. What do you dislike? That you can't create a solution to an issue with images What problems are you solving with the product? What benefits have you realized? I need to be able to allow all users to see what other issues are in the system so being able to publish them to Slack is an advantage

An Excellent Product

What do you like best? Great product for help-desk ticketing. I like the customization options and their pre-sales support will bend over backwards to accomodate questions and workarounds. What do you dislike? There is a lack of updated tutorial videos for setup and accessing more advanced features, however, pre-sales support is great and they address support emails and tickets quickly. What problems are you solving with the product? What benefits have you realized? So far I am ...

Great Ticketing solution

What do you like best? The integration with Zoho CRM is game-changing. What do you dislike? UI and settings layout. It is clean and simple. However, we found that looking for a specific option or setting could be very time consuming and difficult to find. What problems are you solving with the product? What benefits have you realized? It's perfect for our needs. Easy to use, navigate, and customize.

A little bit complicated but really worth to test is

What do you like best? multioptional - Zoho gives a way to manage almost everything in the company What do you dislike? to complicated structure - it's hard to understand it at first time Recommendations to others considering the product: make it simple! What problems are you solving with the product? What benefits have you realized? customer support service

powerful tool for managing support requests and minimum learning curve

What do you like best? easy time analysis, easy setup for commissioning What do you dislike? forms to generate ticket with few configuration options What problems are you solving with the product? What benefits have you realized? improvement in response times and obtaining qualifications from our clients, with this we can be in constant improvement

Zoho Desk has integrated many useful functions for us.

What do you like best? Smooth use experience, which benefit quick development What do you dislike? Some pre-defined functions cannot be removed Recommendations to others considering the product: It is a affordable solutions to provide high-quality and easy-to-use customer service toolkit What problems are you solving with the product? What benefits have you realized? We use Zoho to collect user feedback from multi-channels

A better CRM

What do you like best? Zoho is very easy to use.Its GUI is amazing. What do you dislike? I dont dislike anything.Zoho gives complete access to the customers reports What problems are you solving with the product? What benefits have you realized? I work in a school and I am the network admin .I have impleted zoho for the school facilities team and it is working perfectly.