9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 281-290 out of 4147
AU
Anonymous User
08/31/23
"Excellent product and support"
What do you like best about Zoho Desk? Excellent value for money and support services. What do you dislike about Zoho Desk?
PR
Prabin R
08/31/23
"A good experience as a starting chat support integration to the website"
What do you like best about Zoho Desk? The thing I like about zoho desk is that it's quite simple to integrate and use in your website for having a chat option with customers and solving any queries or information they require. You get a code snippet that you put in your website page and the chat app will popup in your website.
CB
Collin B
08/30/23
"Zoho - Self Service Helpdesk"
What do you like best about Zoho Desk? A ton of features Great price
✫M
✫ Marjan C
08/30/23
"Works pretty much out of the box"
What do you like best about Zoho Desk? We like the versatility of Zoho Desk and that it just works. We tried many helpdesk solutions and there was always something or the support was really bad. Zoho Desk gave us a positive experience.
RP
Ramiro P
08/29/23
"Excelente"
What do you like best about Zoho Desk? Todas sus funciones, y la capacidad de adaptacion. Es muy funcional para todo tipo de empresas sin importar el tipo de operacion que esta tenga. Ayuda mucho en el control de las tareas de soporte y entregar un servicio eficaz al cliente final.
RP
Ramiro P
08/29/23
"Excelente"
What do you like best about Zoho Desk? Todas sus funciones, y la capacidad de adaptacion. Es muy funcional para todo tipo de empresas sin importar el tipo de operacion que esta tenga. Ayuda mucho en el control de las tareas de soporte y entregar un servicio eficaz al cliente final.
AS
Antoine S
08/29/23
"Zoho Desk makes it easier to manage tasks in the IT helpdesk. I recommend it."
What do you like best about Zoho Desk? Lots of features available on the same platform What do you dislike about Zoho Desk?
AU
Anonymous User
08/29/23
"Good tool for ticketing and internal workflow management"
What do you like best about Zoho Desk? Blueprint that integrated with the physical process in guidline the staff to perform workflow accordingly What do you dislike about Zoho Desk?
AU
Anonymous User
08/29/23
"Small company using our first CRM system"
What do you like best about Zoho Desk? Zoho desk allows us to clearly track every support ticket that comes into our inbox which has allowed us to stay on top of our support issues and improve response time.
AP
Alin P
08/28/23
"best choice for my needs"
What do you like best about Zoho Desk? I need to restructurate the support for my clients. From what I tested seems zoho desk is the best choice for my needs. What do you dislike about Zoho Desk?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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