9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 281-290 out of 4147
PR
Prabin R
08/31/23
"A good experience as a starting chat support integration to the website"
What do you like best about Zoho Desk? The thing I like about zoho desk is that it's quite simple to integrate and use in your website for having a chat option with customers and solving any queries or information they require. You get a code snippet that you put in your website page and the chat app will popup in your website.
AU
Anonymous User
08/31/23
"Excellent product and support"
What do you like best about Zoho Desk? Excellent value for money and support services. What do you dislike about Zoho Desk?
✫M
✫ Marjan C
08/30/23
"Works pretty much out of the box"
What do you like best about Zoho Desk? We like the versatility of Zoho Desk and that it just works. We tried many helpdesk solutions and there was always something or the support was really bad. Zoho Desk gave us a positive experience.
CB
Collin B
08/30/23
"Zoho - Self Service Helpdesk"
What do you like best about Zoho Desk? A ton of features Great price
RP
Ramiro P
08/29/23
"Excelente"
What do you like best about Zoho Desk? Todas sus funciones, y la capacidad de adaptacion. Es muy funcional para todo tipo de empresas sin importar el tipo de operacion que esta tenga. Ayuda mucho en el control de las tareas de soporte y entregar un servicio eficaz al cliente final.
AU
Anonymous User
08/29/23
"Good tool for ticketing and internal workflow management"
What do you like best about Zoho Desk? Blueprint that integrated with the physical process in guidline the staff to perform workflow accordingly What do you dislike about Zoho Desk?
AU
Anonymous User
08/29/23
"Small company using our first CRM system"
What do you like best about Zoho Desk? Zoho desk allows us to clearly track every support ticket that comes into our inbox which has allowed us to stay on top of our support issues and improve response time.
AS
Antoine S
08/29/23
"Zoho Desk makes it easier to manage tasks in the IT helpdesk. I recommend it."
What do you like best about Zoho Desk? Lots of features available on the same platform What do you dislike about Zoho Desk?
RP
Ramiro P
08/29/23
"Excelente"
What do you like best about Zoho Desk? Todas sus funciones, y la capacidad de adaptacion. Es muy funcional para todo tipo de empresas sin importar el tipo de operacion que esta tenga. Ayuda mucho en el control de las tareas de soporte y entregar un servicio eficaz al cliente final.
AP
Alin P
08/28/23
"best choice for my needs"
What do you like best about Zoho Desk? I need to restructurate the support for my clients. From what I tested seems zoho desk is the best choice for my needs. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].