9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 271-280 out of 4147
AU
Anonymous User
09/03/23
"Good value for money"
What do you like best about Zoho Desk? After using Zendesk for over 10 years, it was time to consider alternatives as their prices have become unfeasible. Zoho Desk has many of the same features plus some different ones for a price that's value for money.
EB
Emmanuel B
09/03/23
"The best customer support platform so far"
What do you like best about Zoho Desk? The zbot feature because chatbot is our core feature we are looking for aside ticketing What do you dislike about Zoho Desk?
AU
Anonymous User
09/03/23
"Good value for money"
What do you like best about Zoho Desk? After using Zendesk for over 10 years, it was time to consider alternatives as their prices have become unfeasible. Zoho Desk has many of the same features plus some different ones for a price that's value for money.
SR
Sachin R
09/02/23
"The onboarding was so simple, easy to setup and start with"
What do you like best about Zoho Desk? the Feedback feature intigration that i can attach in any software with just i frame What do you dislike about Zoho Desk?
SR
Sachin R
09/02/23
"The onboarding was so simple, easy to setup and start with"
What do you like best about Zoho Desk? the Feedback feature intigration that i can attach in any software with just i frame What do you dislike about Zoho Desk?
AU
Anonymous User
09/01/23
"Eficiência e Organização com o Zoho Desk"
What do you like best about Zoho Desk? O que eu mais gosto no Zoho Desk é que a gestão do atendimento ao cliente muito mais simples e eficaz. Além disso, a capacidade de automatizar tarefas repetitivas e personalizar fluxos de trabalho de acordo com as necessidades do nosso negócio é algo que aprecio bastante. é um istema robusto que facilita o acompanhamento das solicitações dos clientes, e a capacidade de oferecer suporte em vários canais são recursos muito úteis.
AU
Anonymous User
09/01/23
"zoho is best"
What do you like best about Zoho Desk? ticket creation and ticket updates are accurate and good ui... attachment in comments are also good service.. I can maintan all tickets and user works in a single interface
AU
Anonymous User
09/01/23
"Eficiência e Organização com o Zoho Desk"
What do you like best about Zoho Desk? O que eu mais gosto no Zoho Desk é que a gestão do atendimento ao cliente muito mais simples e eficaz. Além disso, a capacidade de automatizar tarefas repetitivas e personalizar fluxos de trabalho de acordo com as necessidades do nosso negócio é algo que aprecio bastante. é um istema robusto que facilita o acompanhamento das solicitações dos clientes, e a capacidade de oferecer suporte em vários canais são recursos muito úteis.
AU
Anonymous User
09/01/23
"zoho is best"
What do you like best about Zoho Desk? ticket creation and ticket updates are accurate and good ui... attachment in comments are also good service.. I can maintan all tickets and user works in a single interface
AU
Anonymous User
08/31/23
"Excellent product and support"
What do you like best about Zoho Desk? Excellent value for money and support services. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].