Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

A great value for all the features vs the competition

What do you like best? Zoho seems to have evaluated all the competing cloud Help Desk products taking all the best features and even improving upon them to offer a compelling product at a very competitive cost making this a service you can justify rolling out to your company at scale vs the competitors where you're likely to ration licenses especially for non technical departments requiring large numbers of users. The higher end features like supporting custom configurations for ...

Pretty comprehensive but lacks support

What do you like best? features and options available to the user What do you dislike? Slow, poor support, seems to take a very long time to get a response, and slow loading times of ticket pages What problems are you solving with the product? What benefits have you realized? Streamile client support enquiries into a single platform

Very Solid Support Desk

What do you like best? It has a clear and inutative user interface which makes dealing with customer enquiries quick and easy. It has plenty of features which help the support agent I particualry like the help centre where I can add in a bucnh of how to documents that the agent can access right from the program without needing to speak to me or a manager. What do you dislike? I would like it have a better intergration with zoho mail rather then a forwarding system. While the system ...

Great interface and easy to use

What do you like best? Interface is clean and intuitive. Years ahead of our last Helpdesk system What do you dislike? Nothing. Great product and easy to use. My team find it much easier than the last product What problems are you solving with the product? What benefits have you realized? More efficient Helpdesk team

Cool Solution for reason pricing

What do you like best? I'm new to this platform but I found it quite easy to start using right away! well worth watching some their helpful videos as well. What do you dislike? Multi-ape links where it would nice to stay in one portal. What problems are you solving with the product? What benefits have you realized? Managing prospects and existing customer follow up Nothing realized yet as I'm too new to the software.

The best all in one helpdesk application out there

What do you like best? The way it handles multiple organization branding etc is commendable What do you dislike? No reporting feature in the free version, maybe a few basic reports should have been there Recommendations to others considering the product: Zoho desk delivers a one-stop solution for large organizations looking to merge their IT resources and manage efforts What problems are you solving with the product? What benefits have you realized? zoho desk has connected ...

Zoho Desk

What do you like best? The linking of website and app so that I can see my tickets and do time tracking on the road What do you dislike? I can't say anything yet because I'm still on the test What problems are you solving with the product? What benefits have you realized? Better overview of user problems and faster response times

Great product but migration not as smooth as it could have been

What do you like best? Insights in to our ticketing are awesome, usability is easy, integration with other products is excellent. We have coupled this with moving our crm from insightly and our assistance software from connectwise so that our 3 primary products actually interact. What do you dislike? I would like more ability to edit fields, the support guys try hard but take a long time to respond. Migration is touted as a full service but it is not. Migration is basic and you will ...

Recomended

What do you like best? Its a good tool to attend the service requirements. It allows to strengthen the conditions of the provision of service and support to customers, providing a faster and quality response to users. What do you dislike? Everything has been positive, at this time. Most of the options and configurations that ZOHO Desk allows, adapts to the needs we have in the company at the level of effective communication and fast support attention. Recommendations to others ...

Going to check out Zoho again

What do you like best? I like the pricing with zoho. I have very specific needs and their pricing model looks to fit those needs. What do you dislike? I didn't like that the zoho desk was not integrated with their asset management apps What problems are you solving with the product? What benefits have you realized? I am looking to implement a support solution to support students, faculty, and staff.