Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Very Positive Experience

What do you like best? Very flexible platform - Lets us create attributes, rules and reports as per our need Economical as compared to equivalent systems What do you dislike? Can be more colorful perhaps Current design is a but too dull. Recommendations to others considering the product: High level of flexibility so do make use of it without being satisfied with the existing features. Can create a lot of rules by yourself What problems are you solving with the product? What ...

Easy to use and is packed full of features, a very versatile system!

What do you like best? I love the ticket system it helps us easily distinguish customers who need urgent attention over ones that are currently being processed in a seamless way What do you dislike? Nothing, I cannot fault the system so far. What problems are you solving with the product? What benefits have you realized? It is allowing us to process leads quicker than ever and ensure customer satisfaction is at the forefront of our attention.

A desk withlarge well establish tools

What do you like best? The intuitivity in the design that makes easy to udnerstand how to work with the app. What do you dislike? At least for now i needed some reports that i could get with Zoho Reports, luckily there is a ticket status log that i could use to transform that data in the report i wanted. Also we couldn't create an SLA as we wanted because of some restrictions Zoho has. What problems are you solving with the product? What benefits have you realized? Manage large ...

User friendly and cost effective especially for a small team.

What do you like best? Their ticketing tool is very good.Value for money is good in comparison to competitors. What do you dislike? Projects only in the most expensive package. Live Chat also in the most expensive Package. What problems are you solving with the product? What benefits have you realized? Project management and ticket management.

Great Business Apps

What do you like best? We are currently using the Remote support app and social media platform for our computer support business. Must say, I’m beyond impressed. In a day and age where a business's ability to scale quickly is vital to its success, Zoho comes through. Zoho's Pricing and customer support are unmatched and the options seem never-ending. I’m super excited to see how the future of our business looks as we grow with the use of other Zoho apps! What do you dislike? I cannot ...

Zoho Desk Review

What do you like best? The analytics are great and would be nice for my boss to see how things are going. What do you dislike? This is just for our company, so the need for cost in tickets is not required. Recommendations to others considering the product: Test every aspect of it to make sure it has what you need. What problems are you solving with the product? What benefits have you realized? Get tickets via Helpdesk email account and business account and creating tickets ...

Trial experience

What do you like best? It was very easy to setup a customer service portal with our branding. What do you dislike? I wish there was more flexibility on content layout. What problems are you solving with the product? What benefits have you realized? We want to build a community help site and this was an easy way for us to prototype.

Zoho Desk for Small to Mid Business like SomnoMed

What do you like best? Zoho Desk is the best affordable help desk software. It's on the cloud and no additional hardware investment involved. What do you dislike? Ability to customize the ticket number/id from the user interface. Option of having an on premise system so that it can be used internally. Recommendations to others considering the product: Fast and easy to implement without breaking the bank. This system definitely a recommendation to all Information Technology. ...

Really Good Ticket Software

What do you like best? Zoho Desk has been very easy to use from setup. What do you dislike? There is no default view for unanswered tickets or tickets that need a reply. Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? Easier to keep track of customer queries and easy to see how customers rate the responses they receive.

Sencillo para lo que quieres lograr

What do you like best? You can customize almost every aspect of the knowledge center and integrated a variety of services What do you dislike? there are certain things you can't customize like the size of the font for the title of the knowledge center Recommendations to others considering the product: Start today with a small taks and add some services on the go. Try not to feel overwhelmed for all the services Zoho desk offers. What problems are you solving with the product? ...