Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Full feature Support Desk offering

What do you like best? Building Zoho Desk shows its power - instead of hiding features under config trees and endless menu, it categories heavily. What do you dislike? The Agent UI feels more touch-friendly than KB&M. This gets in the way sometimes. I dont think the help site is quite as complete at it could be, as I'm unsure how to achieve certain things. This is not highly unusual though, but still a problem. What problems are you solving with the product? What benefits have you ...

Easy to manage dashboard for customer tickets with easy customization.

What do you like best? Easy to setup and use ticket management system. Fairly easy to customize ticket statuses, custom responses and time based actions as well. What do you dislike? No basic phone integration in lower tier plans. What problems are you solving with the product? What benefits have you realized? We were using gmail for customer support and could not track SLAs for the customer support team. Tickets have solved this issue.

Perfect pick for a startup

What do you like best? Zoho desk is everything that a startup could ask for in a help desk. Knowledgebase, support suite, and community all in one. Easy to use and really affordable What do you dislike? I am satisfied with zoho desk so far. Nothing I dislike What problems are you solving with the product? What benefits have you realized? I was looking for a help desk with a knowledge base. Zoho desk even has a community. Perfectly fits my requirement.

Prueba

What do you like best? Integración con CRM, facilidad de uso con los colegas What do you dislike? Esta enfocado hacia el cliente externo, nuestra necesidad es más hacia el cliente interno What problems are you solving with the product? What benefits have you realized? Llevar control de tiempos y eficiencia del personal interno

Great multipurpose tool

What do you like best? It's easy to use an can be customized according to your needs. What do you dislike? The license management is a bit confusing What problems are you solving with the product? What benefits have you realized? Helping our customers and being able to track the time used.

The plattform has everything we need as a business that has contact with studentes everyday.

What do you like best? The facebook inbox integration solved one of our biggest challenges. What do you dislike? It´s a little difficult to edit the contact information inside an existing ticket. It´ll be amazing if the contact data of the ticket update the contact information. What problems are you solving with the product? What benefits have you realized? We can have reports in real time of the evolution of the incoming messages of our customers, we can asiign them to specific ...

Looks Good So far!

What do you like best? It has the features that we are looking for. What do you dislike? It does have a bit of a learning curve, but nothing that we can't overcome. What problems are you solving with the product? What benefits have you realized? We needed an internal ticketing system and also an enhanced way to track bugs.

World's best tool with extraordinary features for ticketing

What do you like best? The ease which this software offers is enjoyable indeed. This is the best ever help desk system. It consists of variety of tools such as response time, attach resolutions, assign and auto assign tickets and hence allow multiple departments to work together. It helps us a lot in analyzing and improving the performance of customers' support team. It is really easy to configure. What do you dislike? It has become integral part of my business for carrying out day to ...

I think it have lots of feature but don't have a systematically way to show how to use it

What do you like best? I like the wiki system, which has lots of features. What do you dislike? I don't like the ticket system, still figuring out how to use it What problems are you solving with the product? What benefits have you realized? We want to solve it by wanting the customer to self-help themself

Keep eye on what going on around you

What do you like best? Zoho desk has made easier for us to communicate with our customers. It have provided a new direction to carry out ticketing and helped us to get rid of excessive mails that we were using to approach them. Zoho desk has broader view, now all of our team members easily get an idea what’s going on., it has reduced the barrier, when some of our team was not able to provide right client information, now in this case , other team member over took the conversation so ...