Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Zoho para Service Desk

What do you like best? Su fácil configuración y adaptabilidad, no es compleja para que los usuarios puedan utilizarla What do you dislike? No se tiene documentación avanzada solo al inscribirse a los cursos la tienes. Recommendations to others considering the product: Es una herramienta que nos permite implementarla fácilmente a una área de soporte What problems are you solving with the product? What benefits have you realized? La gestión de incidencias y requerimientos ...

I like the user expirience and simplicity a lot!

What do you like best? Simplicity and fluent UI make great user experience. What do you dislike? Not being able to have concurrent user licenses. What problems are you solving with the product? What benefits have you realized? Customer support

Evangelist Review

What do you like best? ZohoDesk is very much essential product and it gives us productivity to resolve issues in a processed manner What do you dislike? sales team or account manager not respond What problems are you solving with the product? What benefits have you realized? Due to the Zoho Desk, our supporting process and team response time are very good.

Still testing. Not good integration with other modules so far

What do you like best? Ticket support for my zoho subscribers. Would be great if it could be integrated automatically, so far have to create the Contacts manually What do you dislike? Not good integration with zoho subscribers. Have to buy zoho CRM to integrate all three modules so more money... What problems are you solving with the product? What benefits have you realized? Keep track of failure reports on large network

Best service desk software experience

What do you like best? Easy use, multi channel configuration. It isn't expensive. What do you dislike? Actually I didn't found anything that dislike me. Recommendations to others considering the product: It is a great software What problems are you solving with the product? What benefits have you realized? It is helping with human resource department. It help me to track all employee requests.

ZDESK Excelente plataforma de cara al cliente y organización interna

What do you like best? Las posibilidades de automatización de respuestas, ciclos y sla's What do you dislike? Quizas una interfaz de administrador con mas gráfica What problems are you solving with the product? What benefits have you realized? Problemas de mis clientes, servicio técnico y manejo de plataformas. Ha permitido fidelizar a mis clientes mejorando tiempos de respuesta y soluciones.

Great tool from one of the best current CRM.

What do you like best? Friendly GUI and a big community for help some questions. What do you dislike? You can not execute the import import database from Freshdesk by yourself. What problems are you solving with the product? What benefits have you realized? Really usefull to report our RMA or support tickets from our customers

powerful tool for managing support requests and minimum learning curve

What do you like best? easy time analysis, easy setup for commissioning What do you dislike? forms to generate ticket with few configuration options What problems are you solving with the product? What benefits have you realized? improvement in response times and obtaining qualifications from our clients, with this we can be in constant improvement

Love the price and granular customization!

What do you like best? The granular customization in terms of email notifications for all stake holders involved in a ticket What do you dislike? It took some time to set up and not easy to keep 2 organizations under same account Recommendations to others considering the product: Take your time to set up how you like What problems are you solving with the product? What benefits have you realized? Our need for work orders and IT tickets.

Great low cost ticket system

What do you like best? Easy to use, intuitive. Great product ecosystem. What do you dislike? I would like to see Zoho desk rise closer to the level of Datto and Solarwinds. Recommendations to others considering the product: Give it a shot, it works well for the cost. What problems are you solving with the product? What benefits have you realized? We solved our IT ticketing system needs with Zoho.