Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Zoho desk review

What do you like best? Internet-Based, everywhere access, Integration possibilities What do you dislike? Mail link rules, Reply creates duplicate Tickets, Client cannot update the ticket, Cannot stop unwanted mail before creating a ticket Recommendations to others considering the product: do proper testing and integrate business rules 1st What problems are you solving with the product? What benefits have you realized? Internet access, not server os desktop based

great platform, although the pricing is absolutely ridiculous, for just starting out companies

What do you like best? how customizable the help center is, i wish it was available on all plans What do you dislike? that the customizations are not available on all plans Recommendations to others considering the product: if your looking for an easy to use platform, this is the way to go What problems are you solving with the product? What benefits have you realized? customer tickets, easy to use and elegant looking platform

Fast and straightforward

What do you like best? Zoho Desk is an intuitive tool that helps me get through every question or concern customers may have. We use multiple communication channels, so I find it good that Zoho Desk offers these channels as a way for customers to communicate with us in the channel of their preference. I like that the ticketing system is not too messy, and helps us answer everything. Platform-wise,I love the design Zoho Desk offers, and it’s organized in a very minimalistic and ...

Zoho is a good technical support system

What do you like best? I am happy to use zoho. Technical support solves the problem quickly. The extensive forum allows me to access interesting articles about zoho. What do you dislike? Sometimes i need to contact technical support What problems are you solving with the product? What benefits have you realized? ...

best case management system in the market.

What do you like best? easy to use user friendly fast easy to set up best case management system in the market. have worked with it in my previous company for 3 years. top!! What do you dislike? that you do not work with large telephone companies in Sweden What problems are you solving with the product? What benefits have you realized? case

Great ticketing tool

What do you like best? I lie best the fact that Zoho is esay to customize and to parameter. What do you dislike? The limited of worflows we can edit depending on the price you pay. What problems are you solving with the product? What benefits have you realized? We are solving issues that our products encounter in the field.

The great CRM and sales team platform

What do you like best? The user interface of Zoho Desk is very intuitive and it can be used and accessed by multiple team members. The tools they provide for communication between different departments are very supportive and it is a good platform to respond to customers and other users and organize tasks between employees and other departments. It helps me in tracking customer working status and O can contact them at any time for further communication via Zoho Desk. What do you ...

Good for those wanting to 'Hit the ground running'!

What do you like best? Easy to setup. Clear setup instructions. Ready to work within minutes, unlike most competitors. What do you dislike? Numerous online community help forums and videos are outdated and no long helpful. Documentation lacks in certain areas. Information commonly found in community forums should be in the official documentation to begin with! What problems are you solving with the product? What benefits have you realized? Connecting Existing telephony services ...

Easy to use dashboard for Customer Service tickets with great customization options.

What do you like best? East to setup, , learn and use dashboard. Loads of customization options are available to suit organizational needs. What do you dislike? No phone integration options for lower price tiers. What problems are you solving with the product? What benefits have you realized? We were using gmail for customer service which did not track SLAs - this was solved by the ticketing system on Zoho Desk.

Friendly Ticketing Tool for Small Business

What do you like best? SSO with Azure Jira Integration Activity feed for ticket notifications on updates Competitive pricing with a lot features Having a Remote Tool included which makes it easier for support What do you dislike? Unable to set a default time zone for all users from an admin side. Only the user has the function and this is not ideal when using for internal support and everyone already in one country. Trying to find configuration settings is not always easy to ...