Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

This is an amazing Ticketing system for SMEs

What do you like best? It's Neat, user friendly, ease of accessing your modules, configuring to your website and many more... What do you dislike? With regards to White labeling, re-branding and customization needs more work. What problems are you solving with the product? What benefits have you realized? Handling Daily Support Tickets and measuring performance of my Support Staffs. And monitoring my SLA and KPIs

Good tool - Need to upgrade interface

What do you like best? All expected functionality exist and chat application is useful for our customer What do you dislike? GUI - interface need to upgrade Support Queue can't create- like application/team wise support queue What problems are you solving with the product? What benefits have you realized? Customer support for our customer

Really happy with ZOHO service desk

What do you like best? User interface is really good pleasant and appealing easy to use. What do you dislike? Nothing at all very thing looks good as it is What problems are you solving with the product? What benefits have you realized? Manage tickets, helping them to keep a proper track

Really Great Solution for Client Support!

What do you like best? Having all the responses in 1 ticket organized. What do you dislike? It is a bit not intuitive to add custom emails for support. What problems are you solving with the product? What benefits have you realized? Client support for a learning academye and pre sale questions. Organization, speedy answers and a clean workflow.

Herramienta perfecta para la Atención al Cliente y Postventa

What do you like best? Es una herramienta muy completa con todo tipo de opciones disponibles para facilitar la labor de atención al cliente. What do you dislike? Hay demasiadas funciones, pero cuando se aprende se pueden usar, para empezar hay mucho Recommendations to others considering the product: CUMPLE CON TODOS NUESTROS REQUISITOS, ESTAMOS CONTENTOS CON EL RESULTADO DE ZOHO DESK, RECOMENDABLE What problems are you solving with the product? What benefits have you ...

ZoHo Desk is the perfect service desk tool for Moditech Rescue Solutions BV

What do you like best? The ability to track helpdesk issues and collect resolutions. What do you dislike? We would welcome the option to use our own domain name in the e-mail addresses used by ZoHo Desk. Now our customers see that we are using ZoHo, which is okay but it would be even more professional if it would look like a completely integrated system. What problems are you solving with the product? What benefits have you realized? Reducing internal workloads, better ...

It's well connected for all kind of businesses. From invoicing to Support, all in one.

What do you like best? We liked the customization feature of our support portal and handy built-in KB and integrated with Live chat. What do you dislike? There is no all in one package which connects all the services together. What problems are you solving with the product? What benefits have you realized? It solves our time on developing our own support system.

The ultimate DESK TOOL

What do you like best? ZOHO integration with CRM is awesome, I found that What do you dislike? Difficult for first time learners, but in all we are beginning to get everything out of it. Right now it's too early to jump to conclusions What problems are you solving with the product? What benefits have you realized? We are creating new services and we needed a desk assistance software, we already use ZOHO CRM in our company so it feels like the right choice.

Simple & fast

What do you like best? Easy, so easy , i love it. Very understandeable. What do you dislike? The server is too slow. It should go much faster. SUPPORT IS VERY BAD. Recommendations to others considering the product: If you dont need support than this is a good software. What problems are you solving with the product? What benefits have you realized? it is too slow, hope zoho will find a solution

Awesome Platform

What do you like best? Integration with Zoho CRM is the most amazing. Two-way sync between Jira and Zoho desk is a plus for us to opt for choosing the Zoho desk. What do you dislike? There's a couple of more features they can bring in. What problems are you solving with the product? What benefits have you realized? Sending and updating tickets from Zoho desk to Jira right away from Zoho Desk. Getting all our data related to tickets from CRM.