9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2811-2820 out of 4147
CI
Consultant in Information Technology and Services
05/31/20
Zoho Desk is a great product for Support
What do you like best? The Chat option is an extra feature which allows another way for the customer to interact with the support consultant What do you dislike? There was limited features when creating Reports What problems are you solving with the product? What benefits have you realized? Support queries
SC
Sudhir C
05/30/20
It is to manage Customer quries.
What do you like best? Click to Call option and Ticket's Dashboard What do you dislike? Currently i am not disliking anything in zohodesk What problems are you solving with the product? What benefits have you realized? Customer queries and raising tickets
AI
Administrator in Consumer Services
05/28/20
Zoho a Prueba
What do you like best? Mire otras opciones para probar, lo que nos hizo tomar la preuba de Zoho es su gran capacidad de personalizar y su integración coon SAP Business One. What do you dislike? Todavia soy un usuario en prueba, pero a mi juicio la cantidad de opciones que tiene hace que la interfaz de ususrio no sea tan amigable comparada con otras plataformas. Recommendations to others considering the product: POR EL MOMENTO NO TENGO SUGERENCIAS What problems are you solving ...
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AI
Administrator in Information Technology and Services
05/27/20
great experience
What do you like best? easy integration, intuitive services which has both ticketing, crm and telephony integration What do you dislike? The telephony integration is good but could be better What problems are you solving with the product? What benefits have you realized? Ticketing, inbound calls and customer management
RM
Roberta M
05/27/20
Cost effective, loads of functionality and quick customer service - great experience all round!
What do you like best? The amount of available functionality at the introductory pricing plans - which makes it far easier to encourage clients to engage. What do you dislike? There haven't been many, but I've found a few help and instruction articles that are old/out of date, which means it takes a bit longer than desired to figure out how to proceed. Recommendations to others considering the product: Definitely worth grabbing the free trial and having a go before making a ...
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AI
Administrator in Computer Software
05/27/20
Great Product For It's Price
What do you like best? Great Value and functionality for its price point. What do you dislike? Could more custom fields available for each of their modules What problems are you solving with the product? What benefits have you realized? We are utilizing zoho desk to track records for support tickets
AI
Administrator in Consumer Electronics
05/27/20
Great product
What do you like best? Low cost Easy integration Supports multiple channels Real time tracking Dashboard view Easy customer communication What do you dislike? Short trial period Easier user interface Recommendations to others considering the product: Great solution! What problems are you solving with the product? What benefits have you realized? Customer support made easy
A
Ashish B
05/26/20
Good user friendly ticketing tool
What do you like best? The ease of ticket creation and auto assignment based on rules What do you dislike? Still exploring features. Not sure if ticket categorization is an option available What problems are you solving with the product? What benefits have you realized? Handling technology enablement tickets
AI
Administrator in Health, Wellness and Fitness
05/26/20
It has been a good experience so far, we need a bit more time to get to know it better.
What do you like best? Functionality is great and we are looking forward to understanding the system more, with an extra trial. What do you dislike? Haven't had the chance to find anything we don't like just yet. What problems are you solving with the product? What benefits have you realized? Customer service
AI
Administrator in Transportation/Trucking/Railroad
05/26/20
Easily customizable on the Enterprise package
What do you like best? Easily customizable and intergrated well with the other Zoho Products What do you dislike? Rather than have the customer figure things out they should have a package that suites specific needs What problems are you solving with the product? What benefits have you realized? Support and Sales teams centralized view
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].