Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

great software

What do you like best? ticketing is the best feature for our business What do you dislike? its all good. I have no dislike. We will purchase soon What problems are you solving with the product? What benefits have you realized? no I dont have any problem

Intuitive design, easy to use interface, AI features like no other, whats not to like?

What do you like best? It helped my team create jobs and manage them easily. Distributing and assigning has also never been easier. Self-service allows our users to quickly resolve small issues instead of adding workload to our team. This solution is brilliant and I couldn't recommend it enough. What do you dislike? There not much to dislike about Zoho Desk. What problems are you solving with the product? What benefits have you realized? Our Job management has improved dramatically

Zoho Desk is a brilliant platform for quickly and easily responding to tickets

What do you like best? Staying on top of the mountains of emails you get and tracking tickets easily! What do you dislike? I found it really useful, I don't think I have anything I dislike at this stage Recommendations to others considering the product: Nothing really What problems are you solving with the product? What benefits have you realized? Zoho Desk is still new to me but so far I've found faster to respond to customers and customers have a better experience with us!

Good experience so far

What do you like best? The free trial Zoho gives to their customers What do you dislike? the IT Asset Management can be improved and most helpful Recommendations to others considering the product: ITAM needs to be reviewed and automatization What problems are you solving with the product? What benefits have you realized? field support with the cloud access the platform has

My review

What do you like best? Zoho product line encompasses all areas of CRM and Customer service with a solid robust solution. What do you dislike? Not much to say. More information on APIs if anything, but again not much to say. What problems are you solving with the product? What benefits have you realized? Customer service, Help Desk

The helpdesk service I like the most

What do you like best? It's simplicity and ease of use, perfectly combined with strong customisation What do you dislike? That they do not offer a support chat to talk to Zoho Desk support service Recommendations to others considering the product: Just give it a try. I'm sure you'll love it!! What problems are you solving with the product? What benefits have you realized? It's the best way to offer a support service to lots of users. It has helped me to forget about a huge ...

Zoho Experience

What do you like best? I can manage my tickets with ease using Zoho Desk. It provides me with the perfect user interface to easily navigate between all my tickets and incidents. This tool is also widely used making it great for training new colleagues and customers to use this for internal systems. What do you dislike? Nothing to dislike, but suggest video tutorial for all the modules will help us the better understanding. What problems are you solving with the product? What ...

Great software

What do you like best? Great software, easy to keep track of issues and assign things to people What do you dislike? Nothing, it’s pretty intuitive and seems to be doing everything I need What problems are you solving with the product? What benefits have you realized? Keep track of issues

Easy to use, great for a startup

What do you like best? Zoho Desk is easy to use -- it's very intuitive. It's easy to share with a team. What do you dislike? I haven't really come across anything I don't like. What problems are you solving with the product? What benefits have you realized? Zoho Desk is the tool my CTO recommended to handle customer service as we release the beta of our app. We're a small team so it'll help us manage customer service efficiently.

Online Support Portal For Our Customers

What do you like best? Zoho Desk lets us organize customer support tickets online. Also, it is quite possible to integrate with other applications of Zoho that makes our workflow even better. What do you dislike? While setting up the support desk, we don't find complete customization flexibility of fields. We don't find a way to set manuals or guides to our customers before they create any support ticket. What problems are you solving with the product? What benefits have you ...