Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Zoho Desk - a god-send for Technical Support teams!

What do you like best? Simple yet elegant workflow of the ticketing system enables me to quickly traverse through tickets for different products and different categories. This is by far the best the workflow I have seen in support systems. Also, the way Zoho Desk allows me to integrate my social media support makes the application exemplary in my view. What do you dislike? The domain and SSL integration workflow is a bit cumbersome. I would have liked it better if it were as ...

Zoho Desk is a really strong program

What do you like best? Zoho Desk is a really strong program that allows multiple people in your team to have input and keep track of different current issues with your clients. It's really powerful as a helpdesk software, but also great as a ticket and project management system. What do you dislike? The learning curve can be a bit steep. If your team isn't completely on the same page about how to use Zoho Desk and it's different settings, you won't get the full value. ...

Evaluation of Zoho Desk

What do you like best? The ability of managing tickets in a centralized environment What do you dislike? Licensing model is a bit complex. More descriptive information is needed. What problems are you solving with the product? What benefits have you realized? Current our company track tickets via email and whats app. There is no control on what is happening.

It solved our issues from day 1

What do you like best? It was an easy setup and very intuitive interface. What do you dislike? No downsides yet, but we haven't tried to use many agents. What problems are you solving with the product? What benefits have you realized? We have full control of our tickets and customer issues.

test zoho desk

What do you like best? lien avec zoho project donc unicité de notre outil What do you dislike? pas encore testé donc ne peut donner un avis correct What problems are you solving with the product? What benefits have you realized? possibilité de travail de groupe et de cohésion des informations

Easy to navigate

What do you like best? Platform is easy to navigate and people are able to find information on Knowledge Base easily What do you dislike? No complaints at this time. Wish there were more formatting issues for articles What problems are you solving with the product? What benefits have you realized? We needed to create a How-to guide for using platforms

Great support desk

What do you like best? The ease of setup and the ability to customization. What do you dislike? Not, much. There was nothing really to dislike. What problems are you solving with the product? What benefits have you realized? Customer issue tracking and reporting.

Strong CS tool that will enhance your customer satisfaction

What do you like best? Ticketing notifications, custom reporting capabilities, automation rules quite affordable price What do you dislike? Pages take a little while to load Technical support is very limited and slow Integrations are costly ( DevOPs included) What problems are you solving with the product? What benefits have you realized? Professionalizing Helpdesk, efficient support and client satisfaction

Zoho Desk for Customer Service

What do you like best? Significantly better than using Office 365 What do you dislike? Nothing to report so far with our testing What problems are you solving with the product? What benefits have you realized? Improving our customer service and sharing the workload between colleagues

Highly satisfied by the evaluation of Zoho Desk so far after signing up

What do you like best? The easiness of setting up and the notifications. Coming from a competitor, this is a far easier process than what is out there. I also like how you can customise the name of ticket status so you are not left with the defualt options of new, open and closed and can adapt it to your team. What do you dislike? Switching from another product you have to learn an interface which can be frustrating at times but once you get use to Zoho it becomes a breeze. Otherwise ...