9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 261-270 out of 4147
BH
Bev H
09/07/23
"Zoho Desk is our chosen software"
What do you like best about Zoho Desk? The reporting is very good "straight out of the box" What do you dislike about Zoho Desk?
LS
Louann S
09/06/23
"We are in the evaluation stages"
What do you like best about Zoho Desk? The product has many configurable options. What do you dislike about Zoho Desk?
CA
cagin a
09/05/23
"The most convenient helpdesk solution that you can easily adapt"
What do you like best about Zoho Desk? easy adaptation easy customization
HR
Hopper R
09/05/23
"Desk has effectively resolved the common record of event handling with customers"
What do you like best about Zoho Desk? Can allow users to provide feedback on problems encountered; Users can see the progress of event processing；
AU
Anonymous User
09/04/23
"amazing platform to help resolve customer queries"
What do you like best about Zoho Desk? Easy, Intuitive, and user-friendly, so much customisation is possible via automation and workflow options, making team management so easy to resolve customer queries and making the entire experience a breeze.
MG
Marc G
09/04/23
"all neat and tidy on one screen"
What do you like best about Zoho Desk? what I like the most about zendesk is its easy usability, it is very intuitive and quick to learn. What do you dislike about Zoho Desk?
AU
Anonymous User
09/04/23
"Zoho Desk - A Hands-On Review of Ticketing Software"
What do you like best about Zoho Desk? API Documentation and Support from the sales & operations team What do you dislike about Zoho Desk?
AU
Anonymous User
09/04/23
"Zoho Desk - A Hands-On Review of Ticketing Software"
What do you like best about Zoho Desk? API Documentation and Support from the sales & operations team What do you dislike about Zoho Desk?
AU
Anonymous User
09/03/23
"Help desk that connects you with your contacts"
What do you like best about Zoho Desk? The fact that I can search for contacts in my email, if an email is sent to my support email it automatically converts to a ticket. the fact that I can assigned multiple task in one ticket to several consultants
EB
Emmanuel B
09/03/23
"The best customer support platform so far"
What do you like best about Zoho Desk? The zbot feature because chatbot is our core feature we are looking for aside ticketing What do you dislike about Zoho Desk?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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