9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Are you using Zoho Desk?
Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 261-270 out of 4147
BH
Bev H
09/07/23
"Zoho Desk is our chosen software"
What do you like best about Zoho Desk? The reporting is very good "straight out of the box" What do you dislike about Zoho Desk?
LS
Louann S
09/06/23
"We are in the evaluation stages"
What do you like best about Zoho Desk? The product has many configurable options. What do you dislike about Zoho Desk?
HR
Hopper R
09/05/23
"Desk has effectively resolved the common record of event handling with customers"
What do you like best about Zoho Desk? Can allow users to provide feedback on problems encountered; Users can see the progress of event processing；
CA
cagin a
09/05/23
"The most convenient helpdesk solution that you can easily adapt"
What do you like best about Zoho Desk? easy adaptation easy customization
AU
Anonymous User
09/04/23
"Zoho Desk - A Hands-On Review of Ticketing Software"
What do you like best about Zoho Desk? API Documentation and Support from the sales & operations team What do you dislike about Zoho Desk?
AU
Anonymous User
09/04/23
"amazing platform to help resolve customer queries"
What do you like best about Zoho Desk? Easy, Intuitive, and user-friendly, so much customisation is possible via automation and workflow options, making team management so easy to resolve customer queries and making the entire experience a breeze.
AU
Anonymous User
09/04/23
"Zoho Desk - A Hands-On Review of Ticketing Software"
What do you like best about Zoho Desk? API Documentation and Support from the sales & operations team What do you dislike about Zoho Desk?
MG
Marc G
09/04/23
"all neat and tidy on one screen"
What do you like best about Zoho Desk? what I like the most about zendesk is its easy usability, it is very intuitive and quick to learn. What do you dislike about Zoho Desk?
AU
Anonymous User
09/03/23
"Help desk that connects you with your contacts"
What do you like best about Zoho Desk? The fact that I can search for contacts in my email, if an email is sent to my support email it automatically converts to a ticket. the fact that I can assigned multiple task in one ticket to several consultants
AS
Amr S
09/03/23
"Good platform for Technical support"
What do you like best about Zoho Desk? Generic platform used for Any technical support issue What do you dislike about Zoho Desk?
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].