Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

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What do you like best? simplistic interface and customizable display What do you dislike? contextual help and non-existent configuration support Recommendations to others considering the product: simple and powerful What problems are you solving with the product? What benefits have you realized? we provide technical assistance but also user assistance in specific customer uses

Loving Zoho Desk!

What do you like best? Very user friendly interface. Great customer service. I have only used the system for 2 weeks but I am vrey impressed with the ease of use, how intuitive it is to use and how many things are customisable - from adding your company branding, to integration with other systems and very useful reports and dashboards. What do you dislike? Nothing so far, looks great.The user guide could be a bit easier on the eye and intuitive. What problems are you solving with ...

A wonderful experience

What do you like best? In my experience I can comment that the system for keeping a record within my company was welcome, since it could measure more my activities or issues. the time estimate is welcome What do you dislike? I liked everything, only certain things or modules confuse me a little What problems are you solving with the product? What benefits have you realized? I realized that it helps me in terms of estimating times, and the graphs

Easy setup, clean interface and very user friendly

What do you like best? The interface is very user friendly, clean looking and easy to navigate around. I like the custom ticket views and starred views which can be accessed easy. We previously used Kayako which done a job but has no way near the features of Desk. All agents have full visibility of all communication across tickets both internally and client side. So far the support has been great and aswered any queries very quickly. What do you dislike? No night mode view available ...

Zoho Desk - configure a complete services support business without technical experience.

What do you like best? The great advantage of the product is its quick implementation and ease of customization. It integrates seamlessly with other Zoho products like CRM; But it also gives you the flexibility to integrate with other third-party products. What do you dislike? Support may be a little tricky if you are a non-speaker English customer. What problems are you solving with the product? What benefits have you realized? Services support automatization for end customers ...

Zoho Desk has offered i9LABSINC.COM's clients a transformative experience.

What do you like best? Zoho Desk Enterprise's customization, multibranding, and Office 365 integrations represent cost-effective solutions that allow companies to deliver a world-class, enterprise support experience to internal and external customers. What do you dislike? We have yet to find an issue with the services or support provided by Zoho. Recommendations to others considering the product: Go for it. The only regret we have is not having implemented this solution earlier. ...

A well thought out Helpdesk solution - Zoho Desk simply works

What do you like best? Multi- department feature for building different helpdesk solutions across different business units - all reachable from a single portal What do you dislike? Inability to create lookup fields for searchable entries on the self-service portal Recommendations to others considering the product: It is a very good Service management software and worth giving a trial. What problems are you solving with the product? What benefits have you realized? Incident ...

Zoho Desk is best Ticket management system

What do you like best? We have are a very small company but we are growing very fast. We are getting lot of customer email which is very difficult to track. Some time times we miss the import customer email. So we are looking for some solid help desk tool which we can use and we can think to grow vice it can easy to manage in future. We are already using some Zoho products like email and email campaign and we found out that Zoho also have help desk management tool. We have gone through ...

Great solution for customer service

What do you like best? We recently implement Zoho Desk and Jive to improve our contact center. It is very easy to use and cover all our needs. What do you dislike? Probably the price per user license, but ther is other licensing alternatives like Zoho One. In our case, we are migrating to Zoho One in the following weeks. What problems are you solving with the product? What benefits have you realized? Increase of SLA, we are able to give a more personalized response to every customer.

Zoho Desk Is Great!!

What do you like best? I like how Zoho desk integrates so many features that suit our needs What do you dislike? it's hard to find stuff I dislike about the system, it covers all angles for us Recommendations to others considering the product: trial it, it's free! What problems are you solving with the product? What benefits have you realized? We are having quicker and more direct communications with our customers