Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Exceeding Expectation

What do you like best? Integration capability and automaton - takes away mundane assigning of tickets What do you dislike? Limited training - there is no instant chat or quick help guide What problems are you solving with the product? What benefits have you realized? Escalated tickets directly to individuals depending on customer @email credentials

Amazing product

What do you like best? Seamlessness. We have been able to seamlessly integrate this to all our other systems on site What do you dislike? inability to customise more areas on the ticketing console What problems are you solving with the product? What benefits have you realized? Improved customer metrics and efficiency

Great ticketing system

What do you like best? It is really easy to set up. Greta it could be used on mobile. Great value What do you dislike? Acctualy there is nothing I dislike, I would recommend this as a customr support to any company... Recommendations to others considering the product: The Zoho Desk gives you everything needed for customer support What problems are you solving with the product? What benefits have you realized? We are solving claims to our service. It is much faster and more ...

User Interface

What do you like best? User Interface is good for ZOHO CRM Overall integrations & the product experience is good foe end users & administrators. What do you dislike? Zoho CRM is not as fresh as Freshsales or Freskdesk. Their whole experience is amazing. Recommendations to others considering the product: Its good in the industry with trusted name and partners What problems are you solving with the product? What benefits have you realized? Integration , DIY

Good solution with expetional usability

What do you like best? Easy to use, great usability, good ticketing system so that we can manage all the communication channels in one place What do you dislike? Couldn't find telegram bot integration solution What problems are you solving with the product? What benefits have you realized? - managing all the communication and support channels in one place - managing customer requests - keeping customer use cases in one place

Servicio sencillo y rápido de implementar

What do you like best? Tiene las herramientas comunes de los servicios de soporte, además de poder integrar rápidamente diferentes canales de contacto. De fácil acceso e intuitivo para personas que están iniciando en el uso de estas aplicaciones. Probamos algunas alternativas, sin embargo, la integración con los demás servicios de Zoho que ya estábamos usando nos permitieron decidirnos a utilizar esta herramienta por sobre las de su competencia. Zoho Desk nos ha permitido poder ...

Zoho Desk Review

What do you like best? Simplicity and easiness to use for the normal management of incidents, customers and services. What do you dislike? Probably lack of some reporting focused on timesheets What problems are you solving with the product? What benefits have you realized? Simple and concentrated management of IT department and support

Good experience. Easy to setup. We're part of a trial so we're still reviewing the product.

What do you like best? Ease of use. Intuitive and clear instructions. What do you dislike? Could be better tech support available to end-users. What problems are you solving with the product? What benefits have you realized? We're a college that requires student assistance 24/7 and integrates with our system.

Best Customer Service Portal

What do you like best? Zoho Ticketing system is so easy to use and understand. It has some of the best analytics for understanding and analysing your Customer Care Services. Best part is that the client is asked every time about their happiness rating when a customer care agent contacts them. What do you dislike? There is too less to be utilised on a free version. What problems are you solving with the product? What benefits have you realized? We have introduced our first-ever ...

Comprehensive but not entirely straightforward

What do you like best? I think you can clearly see that they do support a wide range of functionalities which is great for business that are looking to grow and expand their services. What do you dislike? I think in terms of usability, it does require quite some time to get my head around it as it's not entirely clear (at least not to me) how they categorise the features and the settings and how each is related. I think there should be someone helping in the onboarding journey when ...