Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Practical Software

What do you like best? The ability to move between tickets while another ticket is open. This helps to have a sneak peek into other tickets What do you dislike? The only downside is that the KB UI needs some improvements What problems are you solving with the product? What benefits have you realized? We use it to support our network of clients..

Zoho Desk

What do you like best? Easy initial set up of the templates, very similar to other Zoho product set-ups such as the CRM What do you dislike? Not being able to configure the ticket view to add your own columns Recommendations to others considering the product: Easy to set-up and manage with some great features around managing the duration of work and priorities. What problems are you solving with the product? What benefits have you realized? Management of requests that ...

sumple and just work

What do you like best? view and all in one 'just one stip shope What do you dislike? they have many plain and price 'that it very defcalut to understand What problems are you solving with the product? What benefits have you realized? thay need whatsapp channel

It Just Works

What do you like best? The interface to enter data and see what was entered earlier is clean and easy to navigate. We need all the past customer communcations, as well as our teams' responses to the customers to help them properly on the next call. What do you dislike? I wish we could customize the time clock to only time the window is open. There are times when someone will have a window open and working on other tasks, and this gives us a false idea of time spent on this project. ...

Easy to understand and start leveraging

What do you like best? You can start using it really quickly, and it's in line with other ticket management solution, which means that in case needed migration is simple. UX/UI is simple, and seems to covers all the needs you might have to support customers What do you dislike? Too many options to start, which might be a little bit complex. It would be easier if you have a step by step to start covering the most important options. What problems are you solving with the product? ...

Affordable and Easy to use

What do you like best? The affordability of the the solution compared to alternatives is excellent. The higher tier features are available at a fraction of the cost. The Helpdesk portal has a vast amount of customisation options which help dramatically. The SLA tracking and management features are useful to keep track of what services we are using in one place, rather than relying on scattered paper copies all over the place. we are looking into using Zoho desk with other ...

shirley comments

What do you like best? well-integrated features of various social media to zoho What do you dislike? so far none, most essential features are available. If remote access is part of Professional pkg will be best Recommendations to others considering the product: Zoho Desk is easy to use and well-integrated helpdesk software which meets most customers' requirements What problems are you solving with the product? What benefits have you realized? sourcing for new service desk ...

A customer support software that provides management to your company with its advanced features.

What do you like best? The main features that Zoho Desk offers are Customizable Branding, Document Storage, Email Integration, Self service portal, Ticket management, real time chat, Complaint management, Client engagement, Issue tracking, Product management and several more. It works for companies of any scale and size. Its starting price is 18$ per month for a user which is cheap as compared to its competitors. A free trial is also given. It is a web/cloud based platform that works for ...

I love Zoho Desk!

What do you like best? It is easily customizable and is more user friendly than other leading products like Fresh Desk What do you dislike? Nothing yet! Everything has been real easy to use What problems are you solving with the product? What benefits have you realized? Supplying a support center for my commerce site

Zoho Desk Benefits

What do you like best? A inclusão dos departamentos e a classificação do chamado What do you dislike? Não consigo alterar a data do encerramento do chamado Recommendations to others considering the product: Excelente ferramenta recomendo What problems are you solving with the product? What benefits have you realized? Estou aguardando o valor fixo para Moeda Real para compara uma licença.