Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons

Excellent Tool. Easy, intuitive, useful

What do you like best? Intuitive handling. Not much to learn to start with. What do you dislike? Pricing can be lower. Web GUI for clients should be more custimizable. Recommendations to others considering the product: This tool is easy to use. Fullfill ITIL / ITSM Requirements. What problems are you solving with the product? What benefits have you realized? As MSP, we have several type of customer. The tool swill be used handling several types of products with diverse SLAs

Best CRM

What do you like best? Integration with other platforms. Ease of working What do you dislike? Nothing that I have found till now. No dislikes What problems are you solving with the product? What benefits have you realized? The emails received at my firms support team is converted to tickets and further actions are taken. Thus whole process is automated.

ZohoDesk Enterprise

What do you like best? Features and price. SLA management and easy of use What do you dislike? Nothing in particular. I like all the features Recommendations to others considering the product: Value for money What problems are you solving with the product? What benefits have you realized? Support and SLA

es una plataforma muy flexible pero contiene muchas extensiones de terceros

What do you like best? el seguimiento que da a los tickets es lo que mas me gusto, tambien como convierte el chat en de la pagina en un ticket, eso es una ayuda en tiempo real y una herramienta fantastica para poder tener un historial del servicio al cliente What do you dislike? no me gusta que si desinstalas una extension ya no puedas volver a usarla, tambien no me parece ideal que se tengan muchas extensiones de 3eros es pagar mucho a muchos Recommendations to others considering ...

Great platform, would not look at another ticketing platform.

What do you like best? Simple and easy to use, the best far is that they are able to successfully achieve a kanban board. Also the reporting, layout and user interface is far more efficient than some other ticketing system. What do you dislike? Currently, there are no dislikes on ZohoDesk. What problems are you solving with the product? What benefits have you realized? Poor efficiency with the current ticketing support platform.

Quick and Complete!

What do you like best? Centralized management including remote software. What do you dislike? Additional billing/packages required for Vault/etc. Recommendations to others considering the product: Look into Active Directory integration, and lean on your project manager; they will work hard to get you set up for go-live. What problems are you solving with the product? What benefits have you realized? Service desk integration with remote support

Customizable and flexible

What do you like best? Connectivity with social media. Customer centric environment. What do you dislike? Not focused for latin america. Spanish version and e-commerce for latinamerica could help. Recommendations to others considering the product: try it. What problems are you solving with the product? What benefits have you realized? Customer centric comunications across the company.

Zoho Desk

What do you like best? Nice, clean and friendly interface. Very intuitive and easy to use. What do you dislike? We are at the early stages of implementing desks and have yet to find any obvious issues or concerns. All positive so far. Recommendations to others considering the product: Absolutely. So far it is has all the functions and power we need coupled with ease of use to make significant improvements on how we operate. What problems are you solving with the product? What ...

Great Help Desk Solution !

What do you like best? It is simple, intuituive and easy to use. It has great features and it meets my business needs - Departments / Teams / SLAs. Zoho Help desk is easy to use and it has a variety of features for going through your tickets. Great Ticketing Management. Its very basic and you can create different ticket systems for your clients as well.Did not encounter any major bugs. Reportings has a nice view - graphical displays easy to read and analyze data from back end to ...

Great products, but their API has missing functionalities.

What do you like best? Their ticketing system. and the main functionalities What do you dislike? Missing API functionalities. but overall it is good. Recommendations to others considering the product: Increase the functionaties in their API What problems are you solving with the product? What benefits have you realized? I am creating a Customer Portal, but I cant implement it as a whole since there has missing API.