Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Excellent Tool. Easy, intuitive, useful

What do you like best? Intuitive handling. Not much to learn to start with. What do you dislike? Pricing can be lower. Web GUI for clients should be more custimizable. Recommendations to others considering the product: This tool is easy to use. Fullfill ITIL / ITSM Requirements. What problems are you solving with the product? What benefits have you realized? As MSP, we have several type of customer. The tool swill be used handling several types of products with diverse SLAs

Best CRM

What do you like best? Integration with other platforms. Ease of working What do you dislike? Nothing that I have found till now. No dislikes What problems are you solving with the product? What benefits have you realized? The emails received at my firms support team is converted to tickets and further actions are taken. Thus whole process is automated.

Great platform, would not look at another ticketing platform.

What do you like best? Simple and easy to use, the best far is that they are able to successfully achieve a kanban board. Also the reporting, layout and user interface is far more efficient than some other ticketing system. What do you dislike? Currently, there are no dislikes on ZohoDesk. What problems are you solving with the product? What benefits have you realized? Poor efficiency with the current ticketing support platform.

Customizable and flexible

What do you like best? Connectivity with social media. Customer centric environment. What do you dislike? Not focused for latin america. Spanish version and e-commerce for latinamerica could help. Recommendations to others considering the product: try it. What problems are you solving with the product? What benefits have you realized? Customer centric comunications across the company.

ZohoDesk Enterprise

What do you like best? Features and price. SLA management and easy of use What do you dislike? Nothing in particular. I like all the features Recommendations to others considering the product: Value for money What problems are you solving with the product? What benefits have you realized? Support and SLA

Quick and Complete!

What do you like best? Centralized management including remote software. What do you dislike? Additional billing/packages required for Vault/etc. Recommendations to others considering the product: Look into Active Directory integration, and lean on your project manager; they will work hard to get you set up for go-live. What problems are you solving with the product? What benefits have you realized? Service desk integration with remote support

es una plataforma muy flexible pero contiene muchas extensiones de terceros

What do you like best? el seguimiento que da a los tickets es lo que mas me gusto, tambien como convierte el chat en de la pagina en un ticket, eso es una ayuda en tiempo real y una herramienta fantastica para poder tener un historial del servicio al cliente What do you dislike? no me gusta que si desinstalas una extension ya no puedas volver a usarla, tambien no me parece ideal que se tengan muchas extensiones de 3eros es pagar mucho a muchos Recommendations to others considering ...

Great products, but their API has missing functionalities.

What do you like best? Their ticketing system. and the main functionalities What do you dislike? Missing API functionalities. but overall it is good. Recommendations to others considering the product: Increase the functionaties in their API What problems are you solving with the product? What benefits have you realized? I am creating a Customer Portal, but I cant implement it as a whole since there has missing API.

O melhor sistema de tickets do Brasil

What do you like best? A facilidade em configurar a plataforma. What do you dislike? Com a novo mudança a limitação de usuários ficou ruim. What problems are you solving with the product? What benefits have you realized? Suporte ao usuário de forma organizada.

Full-packed App

What do you like best? The ticketing system is straight forward. What do you dislike? It begins with features that I think few people would want to use-such as automatic community forum invites and email footer ratings. It was not obvious to find the controls for these features. Recommendations to others considering the product: Explore thoroughly during the trial period. What problems are you solving with the product? What benefits have you realized? An app to manage all ...