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9.7

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Efficient support for all your business needs.

4.4

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Starts from $7/user/month when yearly

Zoho Desk Reviews & Ratings

4.4

Very Good

Based on 3462 ratings & 4147 reviews

Rating Distribution

Excellent

(2628)

Very Good

(1272)

Good

(213)

Poor

(15)

Terible

(19)

Expert's Review

Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more

Zoho Desk pros and cons

  • Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

  • Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.

  • Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.

  • Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.

  • Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

  • Configuring advanced features and integrations may require time and technical knowledge.

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Showing 2721-2730 out of 4147

PA

Peter A

07/12/20

4 out of 5

Zoho desk has helped consolidate our customer service into one easy to use panel.

What do you like best? Tickets that are automatically generated from emails and can be passed between departments and users as needed. What do you dislike? Were not able to make multiple departments without the Pro Plan, most of which has features we don't need. The tag system is not well implemented. We cannot delete tags or easily see what tags are on a ticket. What problems are you solving with the product? What benefits have you realized? We had multiple emails coming into ...

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AI

Administrator in Mental Health Care

07/11/20

5 out of 5

Zohodesk - seriously impressed

What do you like best? The level of configurability is the winner here. It's exceptional the degree to which each aspect of the system can be adjusted. Our usage is unusual, and, so far, nothing that I've thrown at it has been a problem. Even modules can be renamed to make it better fit our scenario, and the customer-facing helpdesk is excellent. What do you dislike? So far, I've not encountered any issues. Helpdesk staff have been prompt in guiding me to find the right solutions. ...

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AI

Administrator in Information Technology and Services

07/11/20

4.5 out of 5

great tool

What do you like best? Extremely easy to use, platform availability, large variety of options, customization, integration, and most of all you probably wont need another solution for the same problem What do you dislike? Pricing is a little fussy due to the large variety of applications available, and also some terminology is product specific which sometimes might prove to be hard to understand What problems are you solving with the product? What benefits have you realized? It ...

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AI

Administrator in Information Technology and Services

07/10/20

5 out of 5

Zoho is the Best Partner for any Business

What do you like best? I always recommend Zoho to most of the companies I attend to, from Zoho CRM, People, Project, Invoice and right now Zoho Desk, it never failed me and it always get to impress the company that I recommend it to .. What do you dislike? none at the moment. Every feature falls right into the place where we need to make our life easier What problems are you solving with the product? What benefits have you realized? Global support need that will be able to give ...

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UG

Uriel G

07/09/20

5 out of 5

Excelente

What do you like best? Muy intuitivo, práctico , fácil de configurar. What do you dislike? La versión en español no está completa en algunos menús y en la ayuda What problems are you solving with the product? What benefits have you realized? Administrar mejor a mi equipos de trabajo y dar mejor atención al cliente

AI

Administrator in Marketing and Advertising

07/09/20

5 out of 5

Good software to manage all the support communications

What do you like best? Easy to setup and their customer service is very helpfull to set up the account. What do you dislike? Nothing at this moment I think. I did not saw anything. What problems are you solving with the product? What benefits have you realized? We increased our time to respond all the support tickets on our team and also we are having a better organisation in our department.

JA

John A

07/09/20

4 out of 5

Fantastic Interface and Customization Options

What do you like best? The ability to completely customize workflows, tickets, options of how to link the system to pretty much any other platform. The user interface is pretty intuitive, and the ability to completely tailor the system to your needs is fantastic. What do you dislike? It can be a little overwhelming at first to get things going. But once you get the initial set up taken care, the rest of the options seem to add to the overall experience. I guess there could be a more ...

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AI

Administrator in Information Technology and Services

07/09/20

4 out of 5

Zoho Desk Review

What do you like best? Zoho Desk has a lot of features. It is the most versatile helpdesk tool that I have used. What do you dislike? There is a learning curve when jumping into this system. What problems are you solving with the product? What benefits have you realized? Zoho is easy very intuitive, has a lot of tools that enables productivity.

JS

Joe S

07/09/20

4 out of 5

Desk is a great tool but the number of free users is low.

What do you like best? It has all the functions we need to run a successful call centre What do you dislike? You have to pay for any additional functionality other than the absolute basics. What problems are you solving with the product? What benefits have you realized? Tracking our call centre actions and ensuring that tickets are resolved quickly are necessary.

UI

User in Retail

07/09/20

4 out of 5

Top Service

What do you like best? Helpful to have all tickets in one place where the client can communicate and access. What do you dislike? Nothing yet, we will have the use the service more. Recommendations to others considering the product: A good platform to utilise What problems are you solving with the product? What benefits have you realized? help communicate with clients and project manage issues within the business

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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