9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 251-260 out of 4147
UR
Ugan R
09/11/23
"A good helpdesk but not a great one."
What do you like best about Zoho Desk? Fast, easy to get into and you can be up and running quickly. Love the Rand pricing.
AU
Anonymous User
09/10/23
"Best Ticketing System I've seen so far"
What do you like best about Zoho Desk? Very good ticketing system, I find the platform to be very customisable, on top of being easy to use. It's also very fast, which is what we exactly needed especially on a fast paced environment like IT.
KG
Ken G
09/08/23
"I endorse ZOHO helpdesk"
What do you like best about Zoho Desk? ZOHO Helpdesk was the missing link between our business and the customers. What do you dislike about Zoho Desk?
AU
Anonymous User
09/08/23
"Great fit for our company to personalize our needs"
What do you like best about Zoho Desk? Easy to adapt to our firm/s business needs. We are able to get rid of other programs by using Zendesk. What do you dislike about Zoho Desk?
EM
Eric M
09/07/23
"Just starting out"
What do you like best about Zoho Desk? Appears to be the best compromise of cost versus functionality. What do you dislike about Zoho Desk?
DV
Donatas V
09/07/23
"Efficient and User-Friendly Customer Support Solution"
What do you like best about Zoho Desk? Intuitive Interface: Zoho HelpDesk boasts an incredibly user-friendly interface, making it easy for our team to navigate and manage customer support inquiries efficiently.
BH
Bev H
09/07/23
"Zoho Desk is our chosen software"
What do you like best about Zoho Desk? The reporting is very good "straight out of the box" What do you dislike about Zoho Desk?
SA
StyleHan A
09/07/23
"Review to extend test temporary"
What do you like best about Zoho Desk? They provide many services for startup customers. What do you dislike about Zoho Desk?
SA
StyleHan A
09/07/23
"Review to extend test temporary"
What do you like best about Zoho Desk? They provide many services for startup customers. What do you dislike about Zoho Desk?
DV
Donatas V
09/07/23
"Efficient and User-Friendly Customer Support Solution"
What do you like best about Zoho Desk? Intuitive Interface: Zoho HelpDesk boasts an incredibly user-friendly interface, making it easy for our team to navigate and manage customer support inquiries efficiently.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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