9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 251-260 out of 4147
ES
Eugene S
09/11/23
"Zoho desk is a very good solution for startup"
What do you like best about Zoho Desk? Charge free is the most thing I considering, Zoho is providing the free solution for us, a startup company, helps us to launch our business without any pressure.
AU
Anonymous User
09/10/23
"Best Ticketing System I've seen so far"
What do you like best about Zoho Desk? Very good ticketing system, I find the platform to be very customisable, on top of being easy to use. It's also very fast, which is what we exactly needed especially on a fast paced environment like IT.
AU
Anonymous User
09/08/23
"Great fit for our company to personalize our needs"
What do you like best about Zoho Desk? Easy to adapt to our firm/s business needs. We are able to get rid of other programs by using Zendesk. What do you dislike about Zoho Desk?
KG
Ken G
09/08/23
"I endorse ZOHO helpdesk"
What do you like best about Zoho Desk? ZOHO Helpdesk was the missing link between our business and the customers. What do you dislike about Zoho Desk?
SA
StyleHan A
09/07/23
"Review to extend test temporary"
What do you like best about Zoho Desk? They provide many services for startup customers. What do you dislike about Zoho Desk?
SA
StyleHan A
09/07/23
"Review to extend test temporary"
What do you like best about Zoho Desk? They provide many services for startup customers. What do you dislike about Zoho Desk?
DV
Donatas V
09/07/23
"Efficient and User-Friendly Customer Support Solution"
What do you like best about Zoho Desk? Intuitive Interface: Zoho HelpDesk boasts an incredibly user-friendly interface, making it easy for our team to navigate and manage customer support inquiries efficiently.
BH
Bev H
09/07/23
"Zoho Desk is our chosen software"
What do you like best about Zoho Desk? The reporting is very good "straight out of the box" What do you dislike about Zoho Desk?
EM
Eric M
09/07/23
"Just starting out"
What do you like best about Zoho Desk? Appears to be the best compromise of cost versus functionality. What do you dislike about Zoho Desk?
DV
Donatas V
09/07/23
"Efficient and User-Friendly Customer Support Solution"
What do you like best about Zoho Desk? Intuitive Interface: Zoho HelpDesk boasts an incredibly user-friendly interface, making it easy for our team to navigate and manage customer support inquiries efficiently.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].