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9.7

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Efficient support for all your business needs.

4.4

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Starts from $7/user/month when yearly

Zoho Desk Reviews & Ratings

4.4

Very Good

Based on 3462 ratings & 4147 reviews

Rating Distribution

Excellent

(2628)

Very Good

(1272)

Good

(213)

Poor

(15)

Terible

(19)

Expert's Review

Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more

Zoho Desk pros and cons

  • Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

  • Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.

  • Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.

  • Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.

  • Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

  • Configuring advanced features and integrations may require time and technical knowledge.

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Showing 241-250 out of 4147

AU

Anonymous User

09/12/23

4 out of 5

"Modern compact system"

What do you like best about Zoho Desk? I think it's a great tool, it has got so many usefull features. What do you dislike about Zoho Desk?

KR

KARTHIKAIVASAN R

09/12/23

4 out of 5

"zoho desk"

What do you like best about Zoho Desk? Good for customer response ticketing systems, What do you dislike about Zoho Desk?

AU

Anonymous User

09/12/23

4 out of 5

"Modern compact system"

What do you like best about Zoho Desk? I think it's a great tool, it has got so many usefull features. What do you dislike about Zoho Desk?

KR

KARTHIKAIVASAN R

09/12/23

4 out of 5

"zoho desk"

What do you like best about Zoho Desk? Good for customer response ticketing systems, What do you dislike about Zoho Desk?

AU

Anonymous User

09/12/23

3.5 out of 5

"Pleasant Experience"

What do you like best about Zoho Desk? Zoho Desk is very user friendly, the menu system is easy to use. What do you dislike about Zoho Desk?

NG

Niels G

09/12/23

3 out of 5

"Review Zoho Desk"

What do you like best about Zoho Desk? Clear overview of all tickets in the queue. What do you dislike about Zoho Desk?

BT

Bongani T

09/11/23

5 out of 5

"Review of Zoho experience"

What do you like best about Zoho Desk? I like that it's easy to use, meaning it's easy to teach your team mates effectively so that they are able to work on the system as convinient as possible to meat the companies' demands

AS

ANUJ S

09/11/23

5 out of 5

"Review For Zoho Desk Customer Support Software"

What do you like best about Zoho Desk? Zoho Desk is a very helpful, easy-to-operate and very convenient customer support platform that helps are to resolve various types of queries of our users or customers. I genuinely say that there is no such platform available to handle customer queries in such an easy way with a ticketing system. Its interface is as simple as a beginner can easily operate it without any problem. I fell in love with this platform.

ES

Eugene S

09/11/23

4 out of 5

"Zoho desk is a very good solution for startup"

What do you like best about Zoho Desk? Charge free is the most thing I considering, Zoho is providing the free solution for us, a startup company, helps us to launch our business without any pressure.

ES

Eugene S

09/11/23

4 out of 5

"Zoho desk is a very good solution for startup"

What do you like best about Zoho Desk? Charge free is the most thing I considering, Zoho is providing the free solution for us, a startup company, helps us to launch our business without any pressure.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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