9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Are you using Zoho Desk?
Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 241-250 out of 4147
NG
Niels G
09/12/23
"Review Zoho Desk"
What do you like best about Zoho Desk? Clear overview of all tickets in the queue. What do you dislike about Zoho Desk?
KR
KARTHIKAIVASAN R
09/12/23
"zoho desk"
What do you like best about Zoho Desk? Good for customer response ticketing systems, What do you dislike about Zoho Desk?
AU
Anonymous User
09/12/23
"I really liked ZOHO!"
What do you like best about Zoho Desk? The most helpful about zoho are the tools that provides for manage my bussiness What do you dislike about Zoho Desk?
AU
Anonymous User
09/12/23
"Pleasant Experience"
What do you like best about Zoho Desk? Zoho Desk is very user friendly, the menu system is easy to use. What do you dislike about Zoho Desk?
AU
Anonymous User
09/12/23
"Modern compact system"
What do you like best about Zoho Desk? I think it's a great tool, it has got so many usefull features. What do you dislike about Zoho Desk?
KR
KARTHIKAIVASAN R
09/12/23
"zoho desk"
What do you like best about Zoho Desk? Good for customer response ticketing systems, What do you dislike about Zoho Desk?
AS
ANUJ S
09/11/23
"Review For Zoho Desk Customer Support Software"
What do you like best about Zoho Desk? Zoho Desk is a very helpful, easy-to-operate and very convenient customer support platform that helps are to resolve various types of queries of our users or customers. I genuinely say that there is no such platform available to handle customer queries in such an easy way with a ticketing system. Its interface is as simple as a beginner can easily operate it without any problem. I fell in love with this platform.
BT
Bongani T
09/11/23
"Review of Zoho experience"
What do you like best about Zoho Desk? I like that it's easy to use, meaning it's easy to teach your team mates effectively so that they are able to work on the system as convinient as possible to meat the companies' demands
UR
Ugan R
09/11/23
"A good helpdesk but not a great one."
What do you like best about Zoho Desk? Fast, easy to get into and you can be up and running quickly. Love the Rand pricing.
ES
Eugene S
09/11/23
"Zoho desk is a very good solution for startup"
What do you like best about Zoho Desk? Charge free is the most thing I considering, Zoho is providing the free solution for us, a startup company, helps us to launch our business without any pressure.
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].