Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Full featured suite

What do you like best? Custom fields, Automatic escalation, Supervisor rules What do you dislike? Date based ticket filtering not available What problems are you solving with the product? What benefits have you realized? We are trying to solve for seamless ticket management. We have been able to get

life saver

What do you like best? Helps bring all enquires into one place. What do you dislike? can't use macros for facebook responses. Recommendations to others considering the product: This is a very easy system to use and is working very well for me. What problems are you solving with the product? What benefits have you realized? No longer missing enquires, allowing me to set put messages into different stages which is allowing me to convert leads which otherwise would have ...

having good package to support your business

What do you like best? the Zoho supports in different different platform What do you dislike? make your website more easy to understand , Recommendations to others considering the product: zoho have all solution which Support your Business , Now you have to choose which service you want to run you business smoothly What problems are you solving with the product? What benefits have you realized? Customer Support and Internal IT support , support it very easy with zoho desk

Solid Product

What do you like best? A solid variety of options to build a solid support system around along with amazing project management features. What do you dislike? The user interface can be a bit confusing if you are an entry level user and requires a bit of time and investment to train entry level employees under your skill set. Recommendations to others considering the product: If you are looking for a complete package and ease of use product for support and project management ...

Powerful and Intuitive

What do you like best? Zoho Desk is the perfect solution for our start up. It has enough features to cover what we need for the moment, without making it complicated to operate. The possibility of adding functionalities and connecting to other services gives me the relieve that I will be able to scale up my business in the future without having to migrate away. The App is quite useful to access tickets on the go and add details to it, since it has all the functionalities of the web ...

Excelente sistema para helpdesk.

What do you like best? Abertura de ticket é bem simples e eficaz; Modulo enviar e-mail para clientes. What do you dislike? não identifiquei nada que não tenha gostado no sistema. What problems are you solving with the product? What benefits have you realized? Estou utilizando o sistema para abertura de chamado e ter controle de atendimento dos clientes.

It is the best platform as compared to any desk.

What do you like best? The zoho desk is pretty good for using. It resolves all the problems while working on the heavy email and task. Also yhe the integration was pretty easy in zoho Desk. What do you dislike? It is lagging sometimes while working on it otherwise it is a stable and comfortable platform to work on any desk.Really easy and good for working. Recommendations to others considering the product: I recommend it to everyone. It is a good platform to work on. What ...

We've fallen in love with Desk especially because of it's easy integration with Books

What do you like best? The integration with Zoho Books, it seems easy now and will allow us to be able to bill our clients better. What do you dislike? We don't like the fact we can't customize the ticket number sequence. What problems are you solving with the product? What benefits have you realized? IT related tickets that includes mainly network maintenance and installations.

Zoho Desk First Impressions

What do you like best? I like how user friendly the platform is and it is very easy to develop and use. It does not require much technical knowledge. Further, I like it's integration abilities. They are significant and a big advantage of Desk versus its competitors. What do you dislike? I wish it could be customized more than it is especially as it relates to the customer portal. I also wish you could have one portal that customers could access for both Help Desk needs as well as ...

Excellent Desk Support

What do you like best? Easy layouts and interface for ticketing and Contacts What do you dislike? Nothing Big to Dislike, perfect interface for startup companies Recommendations to others considering the product: eXCELLENT APP FOR Communicating with customers, good for startups What problems are you solving with the product? What benefits have you realized? customer support