Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

ZohoDesk is helpful

What do you like best? Zoho features list is impressive but is complex and needs training. Support chat is helpful. What do you dislike? Domain mapping and vanity URL would be nice as an addon instead of having to buy the premium pkg. Recommendations to others considering the product: Take time to go through a training or demo video for an hour or two. This greatly helps to use the product. What problems are you solving with the product? What benefits have you ...

Zoho Desk as your support-based operations center.

What do you like best? One of the most peculiar characteristics that attract attention in an extraordinary large number is a customization capacity for each company that uses the sustainable services of this software, since it should be noted that it is also one of my favorite systems due to To these reasons, we can take our environment, so that it can become more flexible and easy to use, by the departments in charge of this branch of customer service or rather as general support, ...

Easy setup

What do you like best? I love the ease of initial setup. Basically creating a mailbox to handle the tickets and you're ready to go. What do you dislike? Some advanced features are a little difficult to setup due to a lack of instruction in the FAQ. I have a lot of experience with similar ticketing systems that enabled me to sort out how to do what I needed to do. What problems are you solving with the product? What benefits have you realized? Moving to Zoho Desk is helping us ...

Zoho Desk Review

What do you like best? The ability to set automations to remove repetive tasks What do you dislike? There is no SSO authentication for agents What problems are you solving with the product? What benefits have you realized? Customer service and automation

Good features but bit hard to setup

What do you like best? Integration with Teams and Slack which enabled my team to work faster. What do you dislike? Teams integration can be improved with more features as currently, you can do only limited work. What problems are you solving with the product? What benefits have you realized? We have been using another service desk software for a while which didn't function as expected and a lot of tickets were lost or didn't get converted. With Zoho, We did not face that issue.

It is a very helpful support tool for a business

What do you like best? it offers you the option to open a ticket with a request from a customer, have a Help center where you can write articles and you can even get a report of your activity What do you dislike? It doesn't have a user manual or tutorials on YouTube (only one) Recommendations to others considering the product: Some features are not available from trial version, contact support team for more details, they are really helpful What problems are you solving ...

Very comprehensive ticket system

What do you like best? Very good user experience and the marketplace What do you dislike? Limits on the workflow on certain editions What problems are you solving with the product? What benefits have you realized? Management of our customer service and management of our graphics service

Using the Zoho Knowledge Base

What do you like best? Intuitive interface, Easy to use different features, FREE!!! What do you dislike? Videos cannot be embedded without uploading them on Youtube and Youtube has upload limit of 15/day. So, restrictive. Recommendations to others considering the product: It's easy to use. It has all features you could need. It's free! Highly recommended. What problems are you solving with the product? What benefits have you realized? No problems as such. ...

Perfect platform to work

What do you like best? A great business tool. Very responsive technical support and flexible functionality What do you dislike? Everything is okay. Can't say nothing bad about Zoho Desk What problems are you solving with the product? What benefits have you realized? We realized techical support in our company with zoho desk

User frendly intuitif

What do you like best? La rapidité fluidité interopérabilité avec d'autre produit What do you dislike? En europe francophone pas d'interlocuteur pour le sav uniquement par mail Recommendations to others considering the product: Je recommande fortement ce produit pour la rapidité d'exécution What problems are you solving with the product? What benefits have you realized? Suivi clientèle et affectation équipe avec relance automatique