Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Great Customer Service Solution!

What do you like best? Zoho desk has been a great solution for our Customer Service needs. We went from using a shared inbox to a tool that allows multiple teams throughout our organization to support our customers. We can keep solutions to common questions in one place and track the quantity and types of requests coming into our team. Also, the support from the Zoho Desk team has been wonderful. When we first started our tickets were all going to spam and they were able to troubleshoot ...

we can find exact time spent on each ticket

What do you like best? we can merge MS Teams app to the zoho desk. What do you dislike? for more customization in the graph report, we need to purchase Zoho analytics licence (it's not costly) Recommendations to others considering the product: Zoho Desk is the best tool with more features at a reasonable price. What problems are you solving with the product? What benefits have you realized? agent work time, customer response time, we can customize SLA reports. SLA ...

Zoho Desk great help for helpdesk

What do you like best? The best thing about Zoho is the clean and smooth interface. All the options to categorize tickets are amazing. What do you dislike? I have nothing to report for now. Maybe the trial should be a little extended so you can explore even more the software before we buy it. Recommendations to others considering the product: Nothing to say for now. What problems are you solving with the product? What benefits have you realized? The biggest problem we ...

Excellent automation to which has been full fill our customer needs..

What do you like best? We love the tool and self-modification as per our requirements, Zoho desk always automaton excellence. We have very happy to recommend these tools for our customers What do you dislike? We like to have quick support in the ecosystem Recommendations to others considering the product: voice call support needs to be faster What problems are you solving with the product? What benefits have you realized? 1. Live ticket tracking 2. Support ...

A melhor solução para integrar suas áreas dedicadas ao relacionamento com o cliente.

What do you like best? Uma das qualidades que mais gosto no Zoho Desk é que nos permite conectar os clientes com o pessoal dessa organização, de forma rápida e segura, para satisfazer as necessidades apresentadas por estes operadores, que navegam através as facilidades da empresa que adquiriu este programa particular, de forma a estabelecer relações mais estreitas com cada utilizador registado, o que é uma das melhores funções que este sistema adquire na sua programação, determinando uma ...

Zoho Desk, a support system for professionals

What do you like best? It is perfectly integrated with other Zoho products. It runs on popular platforms, including mobile applications, so it can support you anywhere. Solutions to these problems can be reused as future support and educational items. Easily connect customers to support staff. What do you dislike? As part of Zoho One, it has great value, but can be a bit expensive for very small operators. The interface is colorful and attractive, but it seems a little ...

Its good but little hard to get use to it

What do you like best? Knowledge base for creating a help center What do you dislike? Its not very intuitive to use so many times I have to re enter some sections What problems are you solving with the product? What benefits have you realized? With knowledge base I can build an auto help center

Intuitive, user friendly, great optimisation and capability

What do you like best? Simple layout with personalisation. Ability to split between different user bases with ease. What do you dislike? Have not found anything to dislike yet. Will of course find something with time, but for now support is great, knowledge base comprehensive and forums active and informative. Recommendations to others considering the product: Great for multibranding. Intuitive. Effectively laid out. What problems are you solving with the product? What ...

Buena experiencia y completa aplicacion para controla la comunicción con mis clientes

What do you like best? La omnicanalidad sin duda es de gran ayuda, nos permite centralizar todas las lineas de comunicación con nuestros clientes What do you dislike? que aún no puedan integrar aplicaciones tan básicas como whatsapp, tema demasiado necesario para realmente ser omnicanal, otros aplicativos similares tienen ya incluida esta funcionalidad Recommendations to others considering the product: Tutoriales más extensos, con posibles errores, ejemplos claros y que ...

Extended attention to strengthen business relationships with customers.

What do you like best? One of the things I like most about Zoho Desk is that it is multi-platform, I can use it from my desktop or laptop, through any web browser and even from my mobile device. I also liked how much it facilitates the attention to our customers in terms of incidents, requests or concerns through the generation of tickets as these arise. What do you dislike? It's not the most intuitive software, you need a little patience to master this technology and get the best ...