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9.7

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Efficient support for all your business needs.

4.4

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Starts from $7/user/month when yearly

Zoho Desk Reviews & Ratings

4.4

Very Good

Based on 3462 ratings & 4147 reviews

Rating Distribution

Excellent

(2628)

Very Good

(1272)

Good

(213)

Poor

(15)

Terible

(19)

Expert's Review

Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more

Zoho Desk pros and cons

  • Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

  • Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.

  • Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.

  • Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.

  • Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

  • Configuring advanced features and integrations may require time and technical knowledge.

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Showing 231-240 out of 4147

RD

Rodrigo Daniel L

09/18/23

4.5 out of 5

"Encargado de Sistemas"

What do you like best about Zoho Desk? El precio y las herramientas que ofrece como pagina web y aplicacion de celular What do you dislike about Zoho Desk?

PB

prabal b

09/15/23

4 out of 5

"Zoho Helpdek review"

What do you like best about Zoho Desk? Its setup is quick easy and fast. The support had been ood enough till now. What do you dislike about Zoho Desk?

PB

prabal b

09/15/23

4 out of 5

"Zoho Helpdek review"

What do you like best about Zoho Desk? Its setup is quick easy and fast. The support had been ood enough till now. What do you dislike about Zoho Desk?

SO

Sebastien O

09/14/23

5 out of 5

"Zoho Desk is one of the most important tools in our organisation!"

What do you like best about Zoho Desk? What I like best about Zoho Desk is its ability to streamline customer service processes through a centralized interaction hub that effortlessly brings together various customer communication channels like email, chat, phone, and social media, all under one umbrella. Its automation features facilitate the management of routine tasks, while the self-service options empower customers to find solutions independently, fostering a sense of autonomy and ...

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SS

Sanjiev S

09/13/23

5 out of 5

"One stop solution for all your business needs"

What do you like best about Zoho One? 1. it has all the functions and applications a business need. 2. designing and development is easy.

JT

Jason T

09/13/23

5 out of 5

"Complete Knowledgebase"

What do you like best about Zoho Desk? I signed up for Zoho Desk for the Knowledgebase. It is very easy to use and customize and I tried out a lot of other different softwares. You can use your own domain.

AU

Anonymous User

09/13/23

5 out of 5

"Suren's Zoho Review"

What do you like best about Zoho Desk? It is quick to use and can be easily customized What do you dislike about Zoho Desk?

GC

German C

09/13/23

4 out of 5

"un entorno bastante amigable, e intuitivo."

What do you like best about Zoho Desk? me gusta la velocidad en que se abren las paginas, los contenidos y lo que ofrecen como producto de service desk What do you dislike about Zoho Desk?

GC

German C

09/13/23

4 out of 5

"un entorno bastante amigable, e intuitivo."

What do you like best about Zoho Desk? me gusta la velocidad en que se abren las paginas, los contenidos y lo que ofrecen como producto de service desk What do you dislike about Zoho Desk?

AU

Anonymous User

09/12/23

5 out of 5

"I really liked ZOHO!"

What do you like best about Zoho Desk? The most helpful about zoho are the tools that provides for manage my bussiness What do you dislike about Zoho Desk?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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