9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 231-240 out of 4147
AU
Anonymous User
09/18/23
"A very good helpdesk program"
What do you like best about Zoho Desk? The overall features of it. Its a very good program one of the best out there What do you dislike about Zoho Desk?
PB
prabal b
09/15/23
"Zoho Helpdek review"
What do you like best about Zoho Desk? Its setup is quick easy and fast. The support had been ood enough till now. What do you dislike about Zoho Desk?
PB
prabal b
09/15/23
"Zoho Helpdek review"
What do you like best about Zoho Desk? Its setup is quick easy and fast. The support had been ood enough till now. What do you dislike about Zoho Desk?
SO
Sebastien O
09/14/23
"Zoho Desk is one of the most important tools in our organisation!"
What do you like best about Zoho Desk? What I like best about Zoho Desk is its ability to streamline customer service processes through a centralized interaction hub that effortlessly brings together various customer communication channels like email, chat, phone, and social media, all under one umbrella. Its automation features facilitate the management of routine tasks, while the self-service options empower customers to find solutions independently, fostering a sense of autonomy and ...
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GC
German C
09/13/23
"un entorno bastante amigable, e intuitivo."
What do you like best about Zoho Desk? me gusta la velocidad en que se abren las paginas, los contenidos y lo que ofrecen como producto de service desk What do you dislike about Zoho Desk?
JT
Jason T
09/13/23
"Complete Knowledgebase"
What do you like best about Zoho Desk? I signed up for Zoho Desk for the Knowledgebase. It is very easy to use and customize and I tried out a lot of other different softwares. You can use your own domain.
SS
Sanjiev S
09/13/23
"One stop solution for all your business needs"
What do you like best about Zoho One? 1. it has all the functions and applications a business need. 2. designing and development is easy.
AU
Anonymous User
09/13/23
"Suren's Zoho Review"
What do you like best about Zoho Desk? It is quick to use and can be easily customized What do you dislike about Zoho Desk?
GC
German C
09/13/23
"un entorno bastante amigable, e intuitivo."
What do you like best about Zoho Desk? me gusta la velocidad en que se abren las paginas, los contenidos y lo que ofrecen como producto de service desk What do you dislike about Zoho Desk?
AU
Anonymous User
09/12/23
"Modern compact system"
What do you like best about Zoho Desk? I think it's a great tool, it has got so many usefull features. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].