9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2471-2480 out of 4147
AU
Anonymous User
02/03/21
"Interesting product"
What do you like best about Zoho Desk? It is easy to use. It seems you can integrate it with Active Directory, and there are a lot of API that can be used for different purposes.
AU
Anonymous User
02/02/21
"Best tool I can find in the market!!!"
What do you like best about Zoho Desk? Zoho Desk, User friendly, very interactive. What do you dislike about Zoho Desk?
AA
Abimbola A
02/02/21
"Best Support Request/Manager solution."
What do you like best about Zoho Desk? The end to end management of every support request to my organization ensuring proper time management from agents thus ensuring customer happiness and satisfaction. Also the ability to automate every internal process, workflows and support request providing quicker ways of accessing customers wants hence offering customer satisfaction with less efforts. With Zohodesk I've been able to manage every support request from the beginning to the end ...
Read more
AU
Anonymous User
02/02/21
"Best tool I can find in the market!!!"
What do you like best about Zoho Desk? Zoho Desk, User friendly, very interactive. What do you dislike about Zoho Desk?
AA
Abimbola A
02/02/21
"Best Support Request/Manager solution."
What do you like best about Zoho Desk? The end to end management of every support request to my organization ensuring proper time management from agents thus ensuring customer happiness and satisfaction. Also the ability to automate every internal process, workflows and support request providing quicker ways of accessing customers wants hence offering customer satisfaction with less efforts. With Zohodesk I've been able to manage every support request from the beginning to the end ...
Read more
DB
Dominic B
02/02/21
"Early in trial so too early to give an opinion"
What do you like best about Zoho Desk? Seems to have a comprehensive range of functionality What do you dislike about Zoho Desk?
BC
Bjorn C
02/01/21
"Comprehensive Approach to Helpdesk"
What do you like best about Zoho Desk? What i enjoy most is that it integrates so easily with so many different products and works seamlessly with ZohoAsist. What do you dislike about Zoho Desk?
BC
Bjorn C
02/01/21
"Comprehensive Approach to Helpdesk"
What do you like best about Zoho Desk? What i enjoy most is that it integrates so easily with so many different products and works seamlessly with ZohoAsist. What do you dislike about Zoho Desk?
AU
Anonymous User
02/01/21
"Easy setup and deployment"
What do you like best about Zoho Desk? I found Desk easy to setup and could get deployed for testing very quickly. I was able to create a web form, embed it on my website in less than an hour. The email to ticket feature makes it easy for users to submit tickets.
AF
Adam F
02/01/21
"Flexible"
What do you like best about Zoho Desk? Customizations to field types and forms. What do you dislike about Zoho Desk?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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