9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2461-2470 out of 4147
GG
Gonzalo G
02/08/21
"Zoho Desk admin xp"
What do you like best about Zoho Desk? The availability to tailor any process with automation and configuration, this gives you the power to make a SLA based on impact and urgency or whatever definitions you may have at a proper cost.
AU
Anonymous User
02/07/21
"Best, especially if you use other ZOHO Applications"
What do you like best about Zoho Desk? ZOHO Desk has helped us to increase customer satisfaction. We tested a lot of different products, and ZOHO Desk came closest to our requirements.
AU
Anonymous User
02/06/21
"Excellent platform that supports both knowledge base and self service"
What do you like best about Zoho Desk? Easy to navigate between tickets and Helpdesk. Another feature is self Service features which are extremely useful when setting up. The tool seems very easy to use.
AU
Anonymous User
02/06/21
"Excellent platform that supports both knowledge base and self service"
What do you like best about Zoho Desk? Easy to navigate between tickets and Helpdesk. Another feature is self Service features which are extremely useful when setting up. The tool seems very easy to use.
TW
Tom W
02/05/21
"I have used Zoho for many years and been impressed how their products and services have grown"
What do you like best about Zoho Desk? Features on offer for the price point and Customer Support What do you dislike about Zoho Desk?
AU
Anonymous User
02/05/21
"Versatile System for Sales and Follow Ups"
What do you like best about Zoho Desk? The ticket system is versatile that allows us to comment for our users to see the updates without creating tasks What do you dislike about Zoho Desk?
SD
Shripal D
02/05/21
"Testing Zohodesk and I'm happy so far"
What do you like best about Zoho Desk? I like the simplicity of opening and managing tickets and cases. It also really flexible to assign cases to groups/queues.
AC
Aydin C
02/03/21
"I very much liked this software. Easy to set up"
What do you like best about Zoho Desk? the ease of setup. It didnt take but 10 minutes to use What do you dislike about Zoho Desk?
AC
Aydin C
02/03/21
"I very much liked this software. Easy to set up"
What do you like best about Zoho Desk? the ease of setup. It didnt take but 10 minutes to use What do you dislike about Zoho Desk?
AU
Anonymous User
02/03/21
"Zoho Desk"
What do you like best about Zoho Desk? Very customizable and the client interface is clean and simple. I really like the ticketing system and the knowledge base is extremely useful.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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