9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 2451-2460 out of 4147
LS
Lanre S
02/11/21
"A great Customer Support tool"
What do you like best about Zoho Desk? Ease of use and customisation for different departments What do you dislike about Zoho Desk?
AU
Anonymous User
02/10/21
"Excellent Scaleable Zoho Desk"
What do you like best about Zoho Desk? Its very scaleable and works alongside my CRM What do you dislike about Zoho Desk?
AU
Anonymous User
02/10/21
"Excellent Scaleable Zoho Desk"
What do you like best about Zoho Desk? Its very scaleable and works alongside my CRM What do you dislike about Zoho Desk?
AU
Anonymous User
02/10/21
"Doing what it's supposed to"
What do you like best about Zoho Desk? Simplicity, ease of configuration, easy to setup, doing what it's supposed to What do you dislike about Zoho Desk?
MC
Maurizio C
02/09/21
"Customer Service made easy"
What do you like best about Zoho Desk? Zoho Customer Service is a reliable tool for every commercial website that needs to interact with the customer. The presence on the website is minimal and the HTML code is simple ed effective. It requires minimal experience and a simple HTML editor to insert the code in the pages where is needed support. The amount of information collected by the interface is impressive and extremely effective.
ML
Mike L
02/09/21
"Well Organized source for all Customer Inquiries"
What do you like best about Zoho Desk? The best thing about the platform is the expandability. It can grow with us when we need more resources. What do you dislike about Zoho Desk?
CH
Chantal H
02/09/21
"Still learning, but so far so good"
What do you like best about Zoho Desk? I like that so far, It's straight forward and easy to learn. What do you dislike about Zoho Desk?
MC
Maurizio C
02/09/21
"Customer Service made easy"
What do you like best about Zoho Desk? Zoho Customer Service is a reliable tool for every commercial website that needs to interact with the customer. The presence on the website is minimal and the HTML code is simple ed effective. It requires minimal experience and a simple HTML editor to insert the code in the pages where is needed support. The amount of information collected by the interface is impressive and extremely effective.
AU
Anonymous User
02/08/21
"Very Good"
What do you like best about Zoho Desk? Possibility of Integration with many apps and being able to customize and setup as needed What do you dislike about Zoho Desk?
AU
Anonymous User
02/08/21
"Very Good"
What do you like best about Zoho Desk? Possibility of Integration with many apps and being able to customize and setup as needed What do you dislike about Zoho Desk?
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].