9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2441-2450 out of 4147
AU
Anonymous User
02/15/21
"Feature Rich for the Price - Great for Small Businesses"
What do you like best about Zoho Desk? The feature set is the richest we found for the price point. Way better than Freshdesk. What do you dislike about Zoho Desk?
RS
Roberto S
02/15/21
"Probably the best helpdesk software so far"
What do you like best about Zoho Desk? All the features that the software has. Nothing is missing. What do you dislike about Zoho Desk?
AU
Anonymous User
02/15/21
"Covers most functionality, reasonable pricing, but clunky and slow"
What do you like best about Zoho Desk? For large support teams, this is probably up there pricing-wise What do you dislike about Zoho Desk?
AU
Anonymous User
02/14/21
"Nice App"
What do you like best about Zoho Desk? the web portal looks nice and well designed What do you dislike about Zoho Desk?
MN
Madalina N
02/12/21
"Useful features, fair price"
What do you like best about Zoho Desk? The costs are adapted to small businesses and start-ups, as well, offering packages of facilities over the competition at the same costs.
GB
Glyn B
02/12/21
"Simple, slick, comprehensive support solution"
What do you like best about Zoho Desk? The sheer number of options available in all tiers makes it stand out from others we have evaluated so far. The reports available out of the box are a great help & the feedback option for clients is very handy for tracking how well we are doing. Being able to link Solutions directly to the Knowledgebase saves time & the need for duplication of work which is great for admins, users & clients alike. The Client facing portal is clean, clear, easy to use & ...
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GP
Global P
02/12/21
"Easy to use & Awesome analytics"
What do you like best about Zoho Desk? The Zoho Desk app is Awesome in all operations as it gives a splendid UI/UX to operate which solves the purpose of customer care. The best is about the comprehensive analytics and dashboard. The overall system solve the problem of customer care.
AU
Anonymous User
02/12/21
"Com certeza um dos sistemas de helpdesk mais completos e fáceis de usar que ja vi"
What do you like best about Zoho Desk? A interface é amigavel, simples de usar, tem inúmeras integrações e o valor está mais em conta que muitos sistemas mais comuns
AU
Anonymous User
02/12/21
"Com certeza um dos sistemas de helpdesk mais completos e fáceis de usar que ja vi"
What do you like best about Zoho Desk? A interface é amigavel, simples de usar, tem inúmeras integrações e o valor está mais em conta que muitos sistemas mais comuns
EE
Estelle E
02/12/21
"Easy to use, Easy to customize, Professional and function rich, definitely a great tool."
What do you like best about Zoho Desk? Customization and adding agents plus the ability to respond from our own email addresses. Ability to capture SLA requirements, reports, and overall professional look and feel.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].