9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2421-2430 out of 4147
AU
Anonymous User
02/25/21
"Phenomenal Customer Service"
What do you like best about Zoho Desk? Their customer service team was incredibly helpful. What do you dislike about Zoho Desk?
AU
Anonymous User
02/25/21
"Greatly improved work flow for our team!"
What do you like best about Zoho Desk? Prior to using Zoho Desk our team was buried in emails, spreadsheets and phone calls. It was difficult to keep up with where anyone was at on an issue or when they had been resolved. THe ease of use would be one of my top recommendations for using Zoho Desk. The phone app is handy and easy to use when out of the office. We have been using Zoho desk for our IT team for 2 years now and it has made all the difference. So much that we are now creating a ...
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PW
Paul W
02/25/21
"Great Product"
What do you like best about Zoho Desk? Ease of Use and versatility. Options to customize What do you dislike about Zoho Desk?
AU
Anonymous User
02/24/21
"Scalable and great for streamlining"
What do you like best about Zoho Desk? I was impressed with the integration to MS Teams and all the beneficial modules that Zoho offers What do you dislike about Zoho Desk?
RR
Ravi R
02/23/21
"Best help desk solution"
What do you like best about Zoho Desk? Ease of setting up and time to make it live is negligible. We were able to train our staff very easily as most of the things are self explanatory.
KW
Karl W
02/23/21
"Competent Helpdesk Tool"
What do you like best about Zoho Desk? I appreciate the integration with the rest of the Zoho suite of products. I also appreciate that there is a usable free option. I've generally been pleased with Zoho's lineup and price points.
AU
Anonymous User
02/22/21
"Functional workspace"
What do you like best about Zoho Desk? Easy navigation and natural workflow. was able to find things and set up my details without needing to consult the knowledge base.
AU
Anonymous User
02/22/21
"first time installer"
What do you like best about Zoho Desk? Easy to install. Does what it says on the tin. Intuitive, clean. Have tried the raft of others and for me this just does what you want. no ads, no fussy screens. Nice.
EK
Ed K
02/22/21
"Solid tools for user management"
What do you like best about Zoho Desk? We ran the subscription review and it seems to be a very solid platform. My favorite "like" is that the system supports multiple incoming channels for customer contact. That is huge as our clients don't adhere to the same way of communicating with us, which makes is very difficult to support them. The other thing I really like is the support for the service. If I have a question, it's very easy to get answers.
GL
Giovanni L
02/19/21
"Very Nice"
What do you like best about Zoho Desk? Clean design, responsive, and intuitive interface What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].