9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2411-2420 out of 4147
AU
Anonymous User
03/01/21
"Easy to set up and start up."
What do you like best about Zoho Desk? The ease with which we can manage our IT services. What do you dislike about Zoho Desk?
BM
Brian M
03/01/21
"Simple and Intuitive"
What do you like best about Zoho Desk? It interacts directly with their chat application and I can answer all missed chats directly in my helpdesk. What do you dislike about Zoho Desk?
AU
Anonymous User
03/01/21
"Great Customer Support Desk Software"
What do you like best about Zoho Desk? The ability to respond to customer requests through multiple channels. What do you dislike about Zoho Desk?
JJ
Juan Jesús M
03/01/21
"Perfect for our business"
What do you like best about Zoho Desk? Fast and clear. It´s easy and powerfull at same time What do you dislike about Zoho Desk?
MN
Mirella N
02/28/21
"With its implementation, the main agents of the company can be more efficient"
What do you like best about Zoho Desk? Since the implementation in the business system, we have managed to implement very desirable features for all employees (especially the marketing team), provide collaboration to improve relationships, and be able to provide a better experience and provide correct and appropriate in the network Serve to tap potential customers. It has a very flexible interface that allows us to adapt to our needs. He provided us with some strategies that allowed us to ...
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AU
Anonymous User
02/28/21
"Awesome experience so far"
What do you like best about Zoho Desk? Ease of use and lot of features to match different business requirements What do you dislike about Zoho Desk?
DM
Deeksha M
02/26/21
"Health care non profit looking for an app manage patient interaction"
What do you like best about Zoho Desk? Wide range of applications available with Zoho What do you dislike about Zoho Desk?
AU
Anonymous User
02/26/21
"Simple ane easy to use"
What do you like best about Zoho Desk? The interface is simple making, the tickets are well organised making it easier to use. What do you dislike about Zoho Desk?
BC
Brian C
02/25/21
"Great product"
What do you like best about Zoho Desk? Get up and running in minutes. Easy to use What do you dislike about Zoho Desk?
AU
Anonymous User
02/25/21
"This is exactly what I was looking for"
What do you like best about Zoho Desk? The interface is very user-friendly and simple. What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].