9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2391-2400 out of 4147
AU
Anonymous User
03/11/21
"Help Desk Solution"
What do you like best about Zoho Desk? Intergration to other platforms for ticket updates suck as Slack intergration What do you dislike about Zoho Desk?
FM
François M
03/10/21
"Complete product ! Helped us!"
What do you like best about Zoho Desk? This product is totally customizable and allows you to do a lot of different things! It allowed us to make an efficient support center in a short period of time.
OA
Obaid A
03/09/21
"Very Customizable Organization."
What do you like best about Zoho Desk? There are an endless amount of features available on this website and you can customize them to fit your needs. Be it small or a large company you work for.
AU
Anonymous User
03/08/21
"FACIL DE USAR Y BIEN SERVICIO DE SOPORTE"
What do you like best about Zoho Desk? La facilidad de uso y el servicio de soporte que hemos tenido What do you dislike about Zoho Desk?
AU
Anonymous User
03/08/21
"Services/Information need to be streamlined"
What do you like best about Zoho Desk? Integrations with other apps is useful and desired. What do you dislike about Zoho Desk?
BF
Brian F
03/08/21
"Review of my experience at Zoho Desk"
What do you like best about Zoho Desk? What I liked most was Zoho’s customer service to us. My questions were answered at all times. They were always on the lookout and took care of every problem. In addition, the tools are very good, it helps a lot that they are very customizable.
JG
Jerzy G
03/08/21
"Very stellar user experience"
What do you like best about Zoho Desk? Agent collision function, overall user experience What do you dislike about Zoho Desk?
AU
Anonymous User
03/08/21
"Experience with Zoho Desk"
What do you like best about Zoho Desk? 1) You can menage many tickets from different customers in an efficient way. 2) You can know the development of internal activities and you manage the issue.
VF
Vlad F
03/08/21
"The best comprehensive toolkit for business"
What do you like best about Zoho Desk? The most powerful and comprehensive set of business applications that cover all needs. What do you dislike about Zoho Desk?
AU
Anonymous User
03/08/21
"So far so good!"
What do you like best about Zoho Desk? The ability to view social media channels through desk What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].