9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2381-2390 out of 4147
JS
Jerry S
03/17/21
"Great Support from the Zoho Team"
What do you like best about Zoho Desk? Support in the form of emails and web meetings. What do you dislike about Zoho Desk?
AU
Anonymous User
03/16/21
"ZOho is a power house of great business solutions"
What do you like best about Zoho Desk? omnichannel features and the scalability What do you dislike about Zoho Desk?
AU
Anonymous User
03/16/21
"it's very nice for education"
What do you like best about Zoho Desk? easy to use, control management, the page of web What do you dislike about Zoho Desk?
SM
Sean M
03/15/21
"One of the better services for organising customer support"
What do you like best about Zoho Desk? The interface is very clean and easy to navigate and it intergrates well with emails What do you dislike about Zoho Desk?
AU
Anonymous User
03/15/21
"Test of trial version"
What do you like best about Zoho Desk? Timer for work on ticket Simplicity to add fields on ticket
AU
Anonymous User
03/14/21
"Great platform, would not look at another ticketing platform."
What do you like best about Zoho Desk? Simple and easy to use, the best far is that they are able to successfully achieve a kanban board. Also the reporting, layout and user interface is far more efficient than some other ticketing system.
AU
Anonymous User
03/14/21
"Needed a service desk"
What do you like best about Zoho Desk? easy integration opportunities, use another CRM and needed to integrate What do you dislike about Zoho Desk?
KL
KARAN L
03/12/21
"Nicely Built"
What do you like best about Zoho Desk? Very much satisfied with zoho desk, it has all functions which we needed to handle our support tickets. What do you dislike about Zoho Desk?
MA
Marius A
03/12/21
"Great tool for email tickets processing"
What do you like best about Zoho Desk? It took only few minutes to setup email ticket support system with Zoho, also support team learned how to use it in almost no time. We are using Zoho Desk software-as-a-service, interface is a web application, so installing or running servers are not needed.
FS
Frank S
03/11/21
"Great features for reasonable price"
What do you like best about Zoho Desk? The chat feature is simple to implement at our site, and also can be customized for our need. To have a support landing page with FAQ, and the easy to use ticket system, really helped our business use less time on support, and shift focus to what we do best, to sell.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].