spotsaas-logo
Get Listed

9.7

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk Reviews in July 2025: User Ratings, Pros & Cons

Efficient support for all your business needs.

4.4

Add to compare

Starts from $7/user/month when yearly

Zoho Desk Reviews & Ratings

4.4

Very Good

Based on 3462 ratings & 4147 reviews

Rating Distribution

Excellent

(2628)

Very Good

(1272)

Good

(213)

Poor

(15)

Terible

(19)

Expert's Review

Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more

Zoho Desk pros and cons

  • Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.

  • Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.

  • Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.

  • Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.

  • Although mobile support is available, certain functionalities may be more limited compared to the desktop version.

  • Configuring advanced features and integrations may require time and technical knowledge.

Log in Required to View Reviews

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 221-230 out of 4147

DS

Darren S

09/21/23

4.5 out of 5

"Easy to use. Simple features with easy access to the platform through multiple methods"

What do you like best about Zoho Desk? The mobile application makes for easy access to tickets and allows me to log issues remotely. This means even in the field while working off site, I can reply to problems.

AK

Ashish Kumar C

09/21/23

4.5 out of 5

"Creating my own system"

What do you like best about Zoho Desk? Best feature for generating tickets Best part is to automate the process. What do you dislike about Zoho Desk?

MW

Matthew W

09/20/23

5 out of 5

"Feature Packed"

What do you like best about Zoho Desk? I like the fact that even the base version has a ton of feature to utilize for the cost. Other products I have tried are very limited and cost much higher. Very easy to use and customize as well

MF

Manuel F

09/20/23

5 out of 5

"Zoho enables digital transformation"

What do you like best about Zoho Desk? Zoho Desk is simple, economical, and the starting cost (e.g., company resources) needed to start are minimal. What do you dislike about Zoho Desk?

CK

Chirag K

09/20/23

4.5 out of 5

"Customer Support"

What do you like best about Zoho Desk? This tool helped us to fulfill the requirements to manage customer issues and track the high-priority issue. What do you dislike about Zoho Desk?

PR

Pierre R

09/19/23

4 out of 5

"Zoho Desk"

What do you like best about Zoho Desk? Ce que nous apprécions le plus est la galaxie de solution qui sont toutes connectés entre elle. What do you dislike about Zoho Desk?

ZI

Zane I

09/19/23

4 out of 5

"Love how user friendly Zoho Desk is"

What do you like best about Zoho Desk? I love how easy the tool is to be used vs. other tools in the market that might not be the best for agents to use on daily basis which is why I like Zoho desk the most

AU

Anonymous User

09/18/23

5 out of 5

"Easy to use"

What do you like best about Zoho Desk? Zoho Desk has been a game-changer for our customer support. It's user-friendly, streamlines our operations, and the multi-channel support ensures we never miss a customer inquiry. Highly recommended!

AU

Anonymous User

09/18/23

5 out of 5

"A very good helpdesk program"

What do you like best about Zoho Desk? The overall features of it. Its a very good program one of the best out there What do you dislike about Zoho Desk?

RD

Rodrigo Daniel L

09/18/23

4.5 out of 5

"Encargado de Sistemas"

What do you like best about Zoho Desk? El precio y las herramientas que ofrece como pagina web y aplicacion de celular What do you dislike about Zoho Desk?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Connecting Smart Buyers with Leading Sellers

Find the perfect software for your needs or showcase your product to 250,000+ buyers. SpotSaaS makes it easy for everyone to succeed