9.7
SpotScore
Zoho Desk Reviews in August 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
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Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 221-230 out of 4147
AU
Anonymous User
09/21/23
"Great for my needs"
What do you like best about Zoho Desk? Zoho was a very easy to use program from the get go, for myself and for my staff within my organization. I am very pleased thus far with the features.
AK
Ashish K
09/21/23
"Good"
What do you like best about Zoho Desk? It's very feature rich product and very easy to use product What do you dislike about Zoho Desk?
CK
Chirag K
09/20/23
"Customer Support"
What do you like best about Zoho Desk? This tool helped us to fulfill the requirements to manage customer issues and track the high-priority issue. What do you dislike about Zoho Desk?
MF
Manuel F
09/20/23
"Zoho enables digital transformation"
What do you like best about Zoho Desk? Zoho Desk is simple, economical, and the starting cost (e.g., company resources) needed to start are minimal. What do you dislike about Zoho Desk?
MW
Matthew W
09/20/23
"Feature Packed"
What do you like best about Zoho Desk? I like the fact that even the base version has a ton of feature to utilize for the cost. Other products I have tried are very limited and cost much higher. Very easy to use and customize as well
ZI
Zane I
09/19/23
"Love how user friendly Zoho Desk is"
What do you like best about Zoho Desk? I love how easy the tool is to be used vs. other tools in the market that might not be the best for agents to use on daily basis which is why I like Zoho desk the most
PR
Pierre R
09/19/23
"Zoho Desk"
What do you like best about Zoho Desk? Ce que nous apprécions le plus est la galaxie de solution qui sont toutes connectés entre elle. What do you dislike about Zoho Desk?
RD
Rodrigo Daniel L
09/18/23
"Encargado de Sistemas"
What do you like best about Zoho Desk? El precio y las herramientas que ofrece como pagina web y aplicacion de celular What do you dislike about Zoho Desk?
AU
Anonymous User
09/18/23
"Useful to track orders"
What do you like best about Zoho Desk? Useful to track orders, also integrated to other Zoho apps. Useful to track orders, also integrated to other Zoho apps What do you dislike about Zoho Desk?
AU
Anonymous User
09/18/23
"Easy to use"
What do you like best about Zoho Desk? Zoho Desk has been a game-changer for our customer support. It's user-friendly, streamlines our operations, and the multi-channel support ensures we never miss a customer inquiry. Highly recommended!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].