9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2371-2380 out of 4147
AU
Anonymous User
03/19/21
"Comprehensive Ticketing Solution!"
What do you like best about Zoho Desk? Zoho Desk is part of an ecosystem that not only manages your tickets but can integrate into Zoho CRM to capture powerful insights about your client interactions. I like that you can make this tool as comprehensive as you need it to be!
AN
Ajay N
03/19/21
"Easily adapts to my needs"
What do you like best about Zoho Desk? The set-up is simple and the interface is very easy to use. Its dashboards and reports are the best things I've done yet. They help me to track each ticket, event, incident or issue and to spend the time agents spend on every ticket, which is one of the most important characteristics of our company (in our case: adviser).
AU
Anonymous User
03/19/21
"Gestion de tickets"
What do you like best about Zoho Desk? Zoho Desk est un bon complément de la CRM. What do you dislike about Zoho Desk?
GJ
Goverdhan J
03/19/21
"Good experience with Zoho"
What do you like best about Zoho Desk? Ease of use, features and customer support What do you dislike about Zoho Desk?
AU
Anonymous User
03/18/21
"User Friendly CRM"
What do you like best about Zoho Desk? User friendly, easier to understand and setup then other CRM software. slick user interface. What do you dislike about Zoho Desk?
AU
Anonymous User
03/18/21
"Excellent service"
What do you like best about Zoho Desk? Excellent service, easy to understand... What do you dislike about Zoho Desk?
VS
Vipin S
03/18/21
"Excellent support"
What do you like best about Zoho Desk? User interface and the workflows and the process What do you dislike about Zoho Desk?
SB
Scott B
03/17/21
"The Customer Service Savior"
What do you like best about Zoho Desk? Multiple Departments, Ease of Use, Multiple options for clients to submit a ticket. What do you dislike about Zoho Desk?
AU
Anonymous User
03/17/21
"zoo"
What do you like best about Zoho Desk? price of the licence yearly and not too much fonction What do you dislike about Zoho Desk?
AU
Anonymous User
03/17/21
"Perfect Tickettool for simplify your life as administrator"
What do you like best about Zoho Desk? User could use Zoho desk webportal page to add new tickets, to look for solutions in the internal knowledge base and could also check for solutions in ticket history. Available also as Smart Phone app. They could send from every client mails to the ticket system. Agents could configure Ticket forwarding rules also time based, and have the opportunity that tickets will be closed in time without any interruption. Nice Feature for making reports and a ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].