9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
Add to compare
Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
Filter results
Sort by :
Showing 2361-2370 out of 4147
ES
Eamonn S
03/22/21
"Improving customer service and product experience using Zoho Desk"
What do you like best about Zoho Desk? The ticket management interface is great for colleagues to keep track of issues. We have improved our response time, tracking, and reporting of customer issues while using Zoho.
AU
Anonymous User
03/22/21
"DESK"
What do you like best about Zoho Desk? Ticketing system (history, peek) and the KB What do you dislike about Zoho Desk?
CB
Charly B
03/22/21
"Zoho Desk make the work"
What do you like best about Zoho Desk? I like customization options, the documentation and the featurss that provide Zoho Desk What do you dislike about Zoho Desk?
EG
Edgar G
03/22/21
"Great tool for managing our shipments"
What do you like best about Zoho Desk? We can merge emails under a single ticket What do you dislike about Zoho Desk?
AU
Anonymous User
03/22/21
"Best helpdesk system"
What do you like best about Zoho Desk? Zoho Desk is the best in term of the UI and the workflow for end-users to involve in the support system. What do you dislike about Zoho Desk?
AU
Anonymous User
03/22/21
"A NEED FOR CONSUMER RELATIONS"
What do you like best about Zoho Desk? There are many automation possibilities and helps with keeping a transparent and organized work space. What do you dislike about Zoho Desk?
AU
Anonymous User
03/22/21
"Feature rich and excellent interoperability"
What do you like best about Zoho Desk? Zoho desk has a ton of features, and if anything you're looking for doesn't already exist on their platform you have the option to integrate with plenty of other software through Zoho's marketplace.
MC
marco c
03/22/21
"simple!"
What do you like best about Zoho Desk? it's easy to use without training anyone is immediately able to use the basic functions
AU
Anonymous User
03/22/21
"Great ticketing system!"
What do you like best about Zoho Desk? Simplicity of Zoho web portal and an impressive mobile application helps handle client tickets efficiently. What do you dislike about Zoho Desk?
AU
Anonymous User
03/20/21
"Gostei muito"
What do you like best about Zoho Desk? Muito completo, o sistema vai atender minha empresa na primeira necessidade, e precisamos avaliar para utlizar o sistema em sua totalidade, me pareceu muito interessante
Free vendor scorecard
Evaluate Zoho Desk objectively with the help desk software scorecard
A weighted help desk software vendor scorecard to score Zoho Desk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].