9.7
Spot Score
Zoho Desk Reviews in June 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 2351-2360 out of 4147
AU
Anonymous User
03/27/21
"Awesome experience"
What do you like best about Zoho Desk? The tool is very simple to use. And it is truly value for its money. What do you dislike about Zoho Desk?
NN
Nithin N
03/26/21
"I'm current user of this product. One of the best customer reply tool to answer the customer queries"
What do you like best about Zoho Desk? The most useful feature of the Zoho desk is knowledge base were it reduces the users time and it is more productive What do you dislike about Zoho Desk?
BT
Bryan T
03/25/21
"Zoho Desk helps keep customer communication organized"
What do you like best about Zoho Desk? The consolidation of communication through Zoho Desk is integral to keeping the customer and all agents informed. What do you dislike about Zoho Desk?
TB
Teresa B
03/25/21
"Flexible product for my helpdesk needs"
What do you like best about Zoho Desk? The product is versatile and adaptable to meet our needs as an IT support company. The product is so robust - looking forward to taking full advantage of more of the features to help meet client expectations and help manage tickets.
PN
Pavle N
03/25/21
"Zoho Desk is very useful and simple aplication to use. Recomendation."
What do you like best about Zoho Desk? GUI is very simple and simple for using... What do you dislike about Zoho Desk?
AU
Anonymous User
03/23/21
"Very well thought out service desk with plenty of useful features and a full REST API."
What do you like best about Zoho Desk? REST API with access to all functions of the service desk. What do you dislike about Zoho Desk?
EH
edmar h
03/23/21
"Getting to know"
What do you like best about Zoho Desk? Still discovering more features about it but so far I like what I have tested What do you dislike about Zoho Desk?
NB
Nikola B
03/23/21
"Great customer support helpdesk"
What do you like best about Zoho Desk? Overview and ease of use. The view for due date tickets What do you dislike about Zoho Desk?
AU
Anonymous User
03/23/21
"Help desk"
What do you like best about Zoho Desk? Price is good. Time tracking is easy to use and tickets are easily tracked. What do you dislike about Zoho Desk?
AU
Anonymous User
03/23/21
"Incredible"
What do you like best about Zoho Desk? Me gustan los colores y la forma de utilizarlo What do you dislike about Zoho Desk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].